Senior Claims Handler

Introduction

At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you.
Overview

Are you ready to take the lead in managing complex and high-value Professional Indemnity (PI) and Financial Lines claims? Join our team as a Senior Claims Handler and play a key role in delivering exceptional service to our clients, brokers, and underwriters.

This is your opportunity to work on a diverse portfolio of claims, including Solicitors PI, Construction Professionals PI, Accountants PI, University PI, Tech PI, and Directors & Officers (D&O). You’ll be part of a collaborative team, driving improvements in claims handling and risk management while building trusted relationships with key stakeholders.

How you'll make an impact

• To take ownership & lead the end-to-end handling of a portfolio of complex and high-value Professional Indemnity (PI) / Financial Lines claims and circumstances from notification to settlement, including coverage analysis, liability assessment, quantum evaluation, and proactive strategy setting.
• To lead stakeholder management on allocated accounts, acting as primary claims contact for brokers, insureds, and underwriters, and providing clear updates, technical guidance, and pragmatic solutions to support retention and service delivery.
• To instruct, manage, and challenge panel solicitors, counsel, and experts, agreeing defence strategy, controlling defence spend, and ensuring timely, high-quality outputs and appropriate reporting.
• To set, monitor, and recommend claims reserves in line with best practice, manage settlements and defence costs within delegated authority, and escalate large-loss and sensitive matters in accordance with governance requirements.
• To act as a technical referral point for colleagues, supporting file reviews, audits, and training, and providing coaching to drive consistent, high-quality outcomes.
• To undertake additional tasks appropriate to a senior technical role, as assigned by the Financial Lines Claims Manager, including participation in projects and process improvement initiatives.
• To maintain high-quality, audit-ready claim files, ensuring accurate and timely documentation of coverage position, strategy, key decisions, correspondence, and financial transactions within the claims system.
• To identify and pursue recovery opportunities (including contribution and subrogation where applicable) and to coordinate with underwriters and other market participants to achieve the best commercial outcome.
• To identify and report trends, emerging risk themes, and systemic issues across the portfolio and allocated accounts, contributing to client stewardship, service reviews, and improvements to claims handling and risk management

About You

• Extensive experience as a senior technical handler in Professional Indemnity and/or Financial Lines, with a proven track record of handling complex, high-value, or sensitive matters.
• Strong technical knowledge of Professional Indemnity / Financial Lines wordings and market practice, including experience across classes such as solicitors, construction professionals, accountants, university PI, and D&O.
• Professional qualifications such as ACII (or working towards), and/or a legal qualification (e.g., qualified solicitor, barrister, or CILEx). Applications from candidates with a law firm background are welcomed.
• Excellent client-facing communication and stakeholder management skills, with the ability to build trusted relationships, lead difficult conversations, and contribute to account management and service planning.
• Strong analytical and problem-solving skills, including the ability to apply legal reasoning to coverage and liability issues, with excellent attention to detail and accuracy.
• A flexible and adaptable approach, with the ability to cope with changing priorities and deadlines.
• Proficient in using MS Office applications and claims systems
• Right to work in the UK

If you’re ready to take on a senior technical role and make a real impact, we’d love to hear from you!

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Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are theminimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

Three fully paid volunteering days per year

Employee Stock Purchase plan, offering company shares at a discount

Share incentive plan, HMRC approved, tax effective, stock purchase plan

Critical illness cover

Discounted gym membership, with over 3,000 gyms nationally

Season ticket loan

Access to a discounted voucher portal to save money on your weekly shop or next big purchase

Emergency back-up family care

And many more…