Third Party Capture Handler

We are recruiting for Third Party Capture Handlers in Newcastle on a Hybrid work basis. Monday - Friday 37.5 hours per week.

You will be provided with all the training and support you need to excel but also be looked after with an outstanding benefits package.

We are looking for someone with excellent negotiation and influencing skills to help us deliver a great service to our customers. If this sounds a bit like you, we'd love to hear from you.

If you love talking to people as much as we do, we’d love to hear from you. Apply Now!

Responsibilities:

• Deliver customer-focused claims solutions in line with policy terms and claims handling procedures.
  
  
• Investigate and decide on liability and quantum, identifying fraud risks, indemnity concerns, and supporting evidence early.
  
  
• Provide effective third-party solutions to enhance customer experience and support capture targets.
  
  
• Manage your caseload efficiently, keeping accurate records and systems updated.
  
  
• Use knowledge of negligence and claims experience to negotiate fair settlements and control costs.
  
  
• Take ownership of customer issues, aiming for first-contact resolution and keeping customers informed.
  
  
• Respond to audit feedback to improve technical skills and contribute to team development.
  
  
• Work closely with claims suppliers to support strategic goals and service delivery.
  
  
• Recommend and implement case solutions that meet service standards and reduce risk and leakage.
  
  
• Support service improvements while ensuring fair treatment of customers.
  
  
• Liaise with other departments to identify and manage claims-related issues.
  
  
• Maintain ongoing compliance with FCA regulations and other legal or risk frameworks.
  
  Knowledge, Experience & Qualifications:
  
  
• Knowledge of Motor Claims (preferred but not essential)
  
  
• Understanding of FCA regulations, FOS principles, and TCF initiatives
  
  
• Strong workload planning and organisation skills
  
  
• Effective negotiation and influencing abilities
  
  
• Good verbal, numerical, and analytical reasoning with problem-solving skills
  
  
• Proficient in word processing and spreadsheet software
  
  
• Understanding of negligence principles and motor accident liability (preferred)
  
  Why Join Us?
  
  We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career.
  
  We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E:
  
  
• Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.
  
  
• Unmatched Work-Life Balance.
  
  
• Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise.
  
  We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive.
  
  We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle.
  
  We offer:
  
  
• Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday*
  
  
• 5% Discretionary Annual Bonus*
  
  
• Healix Private Medical Insurance Options*
  
  
• 3 x Annual Salary Life Assurance*
  
  
• A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons* for you and your family.
  
  
• Additional perks such as a pension advisory service, family-friendly policies, season ticket loan*, cycle scheme*, and financial flexibility through Wagestream*.
  
  
• Subject to company performance and completion of probation
  
  Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
  
  At AND-E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.
  
  Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help