Claims Handler -TPPD

We’re committed to delivering outstanding service to our customers — but that starts with looking after the people who make it happen: you.

We’re excited to be recruiting Claims Handlers (Third Party Property Damage) to join our team. You’ll receive all the training and support you need to thrive, along with a fantastic benefits package and the flexibility of hybrid working.

If this sounds like you, we’d love to hear from you. Let’s do great work together.

Responsibilities

• Deliver customer solutions in line with policy and claims processes to ensure an excellent claims experience.
  
  
• Investigate and decide on liability and quantum early, identifying fraud risks and indemnity concerns.
  
  
• Provide effective solutions to enhance third-party customer experience and meet capture targets.
  
  
• Manage your caseload to a high standard, ensuring accurate documentation and up-to-date system records.
  
  
• Use claims knowledge and negligence principles to negotiate optimal liability and cost outcomes.
  
  
• Aim for first-call resolution, take ownership of issues, and keep customers informed until resolved.
  
  
• Act on feedback from quality audits to build technical capability and complete agreed development actions.
  
  
• Work collaboratively with Claims suppliers to build partnerships aligned with strategy.
  
  
• Recommend and implement solutions that meet service standards and minimise risk and leakage.
  
  
• Support the Claims function in meeting customer needs, including adherence to Treating Customers Fairly, and drive continuous improvement.
  
  
• Liaise effectively with internal teams to identify and manage Claims issues.
  
  
• Maintain ongoing compliance with FCA requirements and all relevant legal, regulatory, and risk frameworks.
  
  Knowledge, Experience and Qualifications
  
  
• Motor Claims knowledge (highly beneficial).
  
  
• Understanding of FCA regulations, FOS approach, and TCF principles.
  
  
• Strong planning and workload management skills.
  
  
• Effective negotiation and influencing abilities.
  
  
• Good verbal, numerical and analytical reasoning; objective problem-solver.
  
  
• Proficient with Word, Excel and general IT systems.
  
  
• Understanding of negligence principles and motor accident liability.
  
  Why Join Us?
  
  We’re committed to helping you grow — supporting your development in your current role and creating opportunities to explore new paths and advance your career.
  
  Here’s what you can enjoy at AND-E:
  
  
• Award-Winning Employer: Best Large Insurance Employer 2023 (British Insurance Awards).
  
  
• Excellent Work–Life Balance.
  
  
• Competitive Pay and Benefits that reflect your skills and expertise.
  
  We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive.
  
  We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle.
  
  We offer:
  
  
• Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday*
  
  
• 5% Discretionary Annual Bonus*
  
  
• Healix Private Medical Insurance Options*
  
  
• 3 x Annual Salary Life Assurance*
  
  
• A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons* for you and your family.
  
  
• Additional perks such as a pension advisory service, family-friendly policies, season ticket loan*, cycle scheme*, and financial flexibility through Wagestream*.
  
  
• Subject to company performance and completion of probation
  
  Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
  
  At AND-E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.
  
  Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help