Job Description

Senior Manager, Sales & MRO

Job function

To manage and develop the Customer Service and Sales & Asset Management functions to provide a best-in-class service to customers, creating long term relationships and opportunities for commercial growth.

To develop and implement a sales and trading strategy to maximise revenues and margins from the trading of owned and consigned assets.

To actively contribute to the strategic growth and development of the RRL business under VSE.

Key Responsibilities

• Optimisation and management of RRL and consigned inventories including investment strategy and availability management
• Implementation of pricing strategies
• Revenue and margin accountability
• Development and implementation of strategic sales and business plans for investment
• Development of departmental functions, processes and personnel
• Development and implementation of MRO customer focused strategies
• Account management for key business partners and customers
• Work closely with Business Development on the management of key opportunities and customer/supplier relationships
• Setting of individual and departmental objectives, KPIs and targets
• Active contribution to the long-term growth and development of the RRL business

Additional Departmental Responsibilities

1. Recruitment and hiring of capable and competent personnel
2. Initiate, develop and preserve customer relationships at all levels
3. Establish new sales channels and generate sales leads into the company
4. Negotiation of sales opportunities – individual component sales through to long-term contracted maintenance programmes
5. Develop and implement customer KPIs, reports and communication strategy
6. Execute sales strategy to ensure business objectives are met
7. Coordinate with internal departments to ensure delivery terms are met.
8. Possess full core competency knowledge for the range of the companies’ services across a variety of aircraft.
9. Attendance at tradeshows, conferences and airshows as required.

Education / Experience

1. Degree level preferred in business or technical discipline
2. Proficiency in Microsoft Office and CRM / sales management software
3. Minimum 3-5 years aviation experience in a customer or sales focused role
4. Team management and development experience

Essential Skills

1. Commercially experienced / entrepreneurial, ability to produce business plans and proposals
2. Ability to determine, define and translate complex customer requirements into effective sales opportunities, solutions and proposals
3. Tenacious, self-starter with strong organisational skills and with a customer and sales focus
4. Confident and able to communicate with and motivate technical and non-technical colleagues.
5. ERP business system experience – proficiency in Quantum would be ideal