Description

• 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) 
• Hybrid working – (Working only 1 day in the office)
• Simply Health Care Cash Plan
• Pension Contribution based 5% Employee / 3% Employer 

Key Accountabilities

• Organising, prioritising and handling own workload in line with standard operating procedures to ensure that critical dates are met and KPI’s and SLA’s are achieved. Effective management of the litigation process to ensure KPI’s and SLA’s are achieved:
• Adhering to all Court deadlines
• Drafting of court documents
• Liaising with the policyholder and other witnesses including drafting witness statements.
• Applying for judgment
• Negotiation of quantum on appropriate cases
• Ensuring prompt payment of damages and costs by the defendant.
• Instructing enforcement
• Effective use of the case management system to ensure:
• Reserving and all other key information is accurate and updated in a timely manner.
• Critical dates are met
• All actions/strategies are documented by way of a file note
• All documents in the history are clearly labelled. 
• Delivering quality work, as a minimum meeting audit benchmark standards.
• Driving own personal development.
• Contributes to team effort by working collaboratively to ensure that team targets are achieved and by positively contributing to team morale.

Experience, Skills and Qualifications

• Experience of working in a legal environment.
• Preferably experience of quantum negotiations.
• Demonstrate experience of and the ability to:
• Work to set deadlines
• Deal with calls and enquiries from customers, suppliers and/or the public
• Organise and prioritise their workload
• Work as part of a team
• IT literate:proficient in use of Microsoft Office packages (Excel and Word)
• Excellent listening and verbal communication skills
• Ability to remain calm under pressure 
• Ability to take constructive feedback and set personal goals for continuous improvement.

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) 
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer 
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets