Description

Key Accountabilities

• Update case management system with file allocations, diary records, court dates, directions, applications and orders as well as general activity, ensuring accurate recording of activity to allow progress tracking.
• Drafting of routine court documents.  Examples may include Notice of Change, Court Orders, Witness Summons and precedent based applications
• Liaising with Courts, Counsel, Opponents, Experts, Witnesses, Insureds and brokers to progress the case.  Examples of tasks include requesting and providing updates; requests for extensions to comply with directions; booking Counsel for hearings and conferences.
• Follow up on outstanding instructions, documents and other actions to ensure that responses are received within required timescales.
• Make payment requests using the appropriate payment request process for the client and chase to ensure payments are received and dispatched within required deadlines
• To ensure compliance with the SRA Standards & Regulations.
• Undertaking additional ad hoc duties to support the File Handlers and the team, as required and may include: 
• Complete initial steps in recovery of our Client’s outlay and collate the outcome
• Undertake minor investigations on liability and quantum so as to provide File Handlers with basic information to be able to progress the claims
• Undertake administration duties on files, such tasks may include completion of MI; drafting write off forms, requesting final bills and dealing with billing queries; and file closure/transfer activities 

Experience, Skills and Qualifications

• Experience of working in a legal environment is desirable
• Good communication skills and experience of negotiating with and influencing  3rd parties to obtain information
• Demonstrable experience of ;
• Following a semi-prescribed programme of work
  • Dealing with calls and enquiries from customers, suppliers and/or the public
  • Gathering and recording information
  • Ability to work under own initiative, prioritising and organising own workload
• IT Literate; 
  • Proficient in MS Office (notably Excel, Word and Outlook)
  • Experience of using a Claims/Case Management system
• Proficient in the use of alpha numerical filing systems
• GCSE grade A-C in Maths and English or equivalent

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets