CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Regional Operations Director for one of our clients in the technology sector to join the team operating across 6 countries in Europe, Middle East and Africa and to be located in one of 18 client offices in Dublin or GWS Office. Reporting into the Alliance Director, the successful candidate will be responsible for overseeing all operational and financial activities associated with running the account in 6 countries in EMEA (4m sqft/54 locations) with a P&L of circa $40m. The role will ensure the operational proficiency in managing sites and the account across various countries delivering a full range of FM services: soft and hard services, assignments, optional services, energy & sustainability and projects.

Key accountabilities:

Commercially astute to oversee all financial activities associated with running a $40+ M account
Line Manager 5 Senior Facilities Managers
Be responsible for the P&L performance and all associated cost controls for the account.
Ensure the planning arrangements are in line with forecast/s and profit targets
Be responsible for the generation of cross selling business of other lines of CBRE business
Able to challenge and improve all aspects of cost and performance of the business
Demonstrate strategic planning ability
Ongoing development of the relationship with client and their teams to ensure full understanding of the clients' needs, through effective relationship management.
Utilising strong communication skills, establish a proactive communication, reporting and working style in line with client requirements.
Identify growth opportunities and realise these.
Ownership and ongoing development of the account financial / commercial plan
Enabling supply chain consistency within the operating region
Adopt a "one team approach" by integrating supply partner management
Maintain open, professional relationships with the client's supply partners
Demonstrate excellent influencing techniques at a senior level. Be a strong negotiator and demonstrate excellent networking skills
Create a customer responsive culture providing solutions
Customer facing and presentation skills essential
To provide best practise along with an effective and efficient service in response to changing customer needs. Customer satisfaction is to be maintained at the highest level by providing a high quality and pro-active service
Ensure account savings glidepath is achieved
Manage and implement account strategic development plan.
Create and develop account succession plan & innovation charter
Represent account and within local regional division
Meet KPIs and contractual obligations

Experience Required:

Previous operations experience in developing and delivering complex property/ facilities management outsourced solutions to multi-national corporate clients across multiple countries and managing multiple services
Proven leader of people, business and operations who motivates teams to effectively deliver operational targets
Enthusiastic and confident professional with excellent ability to set deliverables, lead people through influence, demonstrate organizational and leadership skills
Hands-on general management experience in delivering services and profitability in a FM arena, responsible for (Apply online only) staff and having been responsible for P&L circa $40m
A good understanding of contracts and negotiations with strong organisation and communication skills
Able to solve advanced problems and effectively deal with a variety of options in complex situations
Highly customer focused, with good Customer Relationship Management experience
Combination of a bachelor's degree in engineering, business, real estate and/or operational experience in facilities management. Master's degree also desirable
Skilled communicator in large groups and one-on-one
Strong leadership and management experience in Facilities Management related business within the Region
Flexibility to travel according to needs
Ideally the ability to speak several languages
Country Scope:

United Arab Emirates
Austria
Switzerland
Czech Republic
Germany
Denmark
Egypt
Finland
Ghana
Greece
Croatia
Croatia
Hungary
Israel
Italy
Kenya
Lithuania
Luxembourg
Nigeria
Netherlands
Norway
Poland
Qatar
Romania
Romania
Saudi Arabia
Sweden
Turkey
South Africa