Description:

Head of Surveying Services

We have an exciting opportunity for a highly skilled, motivated and experiencedChartered Building Surveyorto spearhead the development and implementation of our Surveying Services proposition across the UK, which forms part of Claims Solutions within the Marsh Advisory practice. This is a hybrid role that has a requirement of working at least three days a week in a Marsh office.

Claims Solutions is an exciting Marsh business unit that brings together specialists in the field of forensic accountancy, surveying, engineering, adjusting and claims advocacy. The advice the team provides falls into five distinct areas by providing solutions across insurance claims preparation & management, advocacy dispute resolution (quantum support), business interruption (BI) insurance review, claims defensibility and supporting clients with dispute avoidance/resolution. One of the new disciplines within the suite of services is a UK wide Surveying Service focusing on supporting clients with post loss design and project management of perils reinstatement works.

This is an opportunity to have a leading role in developing a proposition within the world’s largest major loss and complex claims team, applying Building Surveying skills to a wide range of clients’ perils claim. Be part of the inception of the first major insurance broker developed in house Surveying Services proposition in the UK where your primary goal will be to strengthen client relationships, enhance client retention, and provide a differentiated service through the utilisation of our own surveyors on the project management of perils insurance claims. You will be fully supported by experience claims professionals many with a background in Surveying and complex claims enabling you to succeed in the role as part of a Claims Solutions team of 45+ colleagues’ part of a broader Marsh Advisory and Claims proposition in Marsh UK of over150 team members, all focused on the best experience and outcomes for clients. You will be fully supported with appropriate training and development in insurance & leadership augmenting core Surveying continual professional development.

We will count on you to:

You will be responsible for overseeing the initial development, strategic direction, operational management, and successful delivery of our surveying proposition across various UK sectors, including Corporate and Commercial, Education, High New Worth, and Real Estate clients’. Recruit, lead and manage a team of surveyors, ensuring efficient and effective service delivery, adherence to quality standards, and regulatory compliance. Collaborate with internal stakeholders, such as Placement, Claims Solutions and Marsh Advisory, to integrate Surveying Services into existing Marsh services enhancing the overall client experience. Assess project and operational costs associated with different development options, and provide recommendations based on cost-effectiveness and potential return on investment. Stay updated with industry trends, regulations, and best practices related to surveying services, and incorporate them into the development and delivery of services. Collaborate with marketing and business development teams to promote surveying services, generate leads, and expand revenue opportunities. Provide expert guidance and support to clients, addressing their complex property claims, insurance response, and other related needs.

What you need to have:

Bachelor's degree in a relevant field, such as surveying, engineering, or a related discipline with RICS or similar professional status. Proven surveying services experience in the insurance industry. Familiarity with regulatory requirements and compliance related to insurance surveying services. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders. Strong problem-solving and decision-making abilities. Proficiency in relevant software tools and technologies. Willingness to travel as needed

What makes you stand out:

Prior experience in establishing and leading a successful surveying services team supporting the insurance sector. Strong leadership skills, with the ability to effectively manage and motivate a team. Analytical mindset, with the ability to assess costs, risks, and potential return on investment for development of a new business or proposition.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#LI-PW

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.