Director of Operations

Are you a strategic Senior Leader looking to make a real impact? We're recruiting for a Director of Operations on behalf of a well-established housing association in the South Wales. This is a fantastic opportunity for an experienced senior leader to step into a pivotal role within a respected association that holds the Investors in People Gold award.

We're looking for a Director of Operations who has:

Extensive experience in senior leadership within housing operations
Strong understanding of housing legislation, regulations, and best practices
Proven leadership skills with experience managing teams and budgets
Ability to develop and implement strategic initiatives aligned with business goals
Strong stakeholder management and communication skills
Commitment to equality, diversity, and inclusion, ensuring accessible services for all
As Director of Operations, you will play a pivotal role in leading and managing housing services, asset management, and community development. Your key responsibilities will include:

Progress, monitor, and deliver objectives related to tenant experience, growth, and decarbonisation
Oversee housing, rent recovery, supported housing, and asset management services
Drive improvements in operational KPIs and ensure excellent customer service
Report to the Chief Executive and Board on performance and strategy
Ensure compliance with legislation and regulations while fostering innovation in service delivery
Promote inclusive tenant engagement and excellent service delivery
Develop housing and rent recovery services to minimise rental income loss
Improve tenant engagement and support social and economic growth in the community
Act as Lead Safeguarding Officer to protect at-risk groups
Lead planning and monitoring of voids, repairs, and planned works
Ensure compliance with Welsh Government standards and regulatory requirements
Oversee new housing developments and drive decarbonisation efforts
Manage budgets and resources efficiently, ensuring value for money for tenants
Why apply for the Director of Operations role? This housing association values its employees and offers a range of excellent benefits, including:

25 days annual leave (increasing to 32 days with service)
Hybrid working & flexi-time options
Health care cash plan & Employee Assistance Programme
Generous pension scheme with life insurance cover
Wellbeing initiatives, including a weekly wellbeing hour
Paid professional development opportunities and paid study leave
Reduced membership rates at local fitness club
Generous maternity and paternity leave
Free Flu vaccinations annually
Generous sick pay
Their commitment to Equality, Diversity and Inclusion:
As both an employer and provider of housing services, this organisation is dedicated to tackling discrimination and reducing disadvantage. They are committed to continuous improvement in equal opportunities and are proud members of Tai Pawb, having signed the Deeds Not Words pledge to end racial inequality in housing. They have also achieved the QED (Quality in Equality & Diversity) Award.

Applications are particularly encouraged from Black, Asian, Minority Ethnic, Disabled, diverse nationalities, and LGBTQIA+ candidates. The organisation guarantees an interview for applicants from these groups who meet the essential criteria. Candidates are encouraged to submit an equality monitoring form with their application to support this commitment.

This is a fantastic opportunity for a Senior Leader to step into a pivotal role within a respected housing association. If you're ready to take on a new challenge, we'd love to hear from you! Apply directly to this director of Operations role here or call Rio on (phone number removed)