IT Support Manager

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

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Siemens Healthineers MR Magnet Technology is the world’s leading designer and manufacturer of superconducting magnets for magnetic resonance imaging - over a third of MRI scanners installed worldwide have at their heart a magnet manufactured in our Eynsham factory. The business has been awarded several Queen’s Awards for export success, two Best Factory Awards and an IMechE Manufacturing Excellence Award and is justifiably proud of its engineering and manufacturing heritage.

As an IT Support Manager you'll be leading a team of six split across support, providing 1st and 2nd line issue resolution services to circa 650 users which will increase when our new Bicester facility opens in 2026, and infrastructure.  You'll be responsible for day to day management of the team as well as taking the lead on process improvements and delivering a range of IT projects.You'll implement and maintain ITIL processes such as incident, problem, and change management and be responsible for business partner management across all functions of the business, essentially being the conduit between these functions and IT, translating needs/requirements into solutions and being the voice of IT to manage stakeholder expectations.  There are still plenty of interesting infrastructure related projects to be involved in relating to the new site, and all Eynsham site IT projects will fall under your management, therefore proven experience of structure project management in previous roles will be essential.   Due to the nature of this role we are looking for someone who is happy to be based on site 4 days out of 5 as a minimum (preference is full time on site).

Job Responsibilities:

Manage and lead the IT support team, ensuring effective incident resolution and service delivery
Plan, execute, and oversee IT projects, including system upgrades, migrations, and process improvements
Implement and maintain ITIL processes such as incident, problem, and change management
Lead root cause analysis and implement preventive measures to reduce recurring issues
Ensure IT assets and resources are effectively managed
Act as the primary point of contact between IT support and business stakeholders
About You:

Proven experience as an IT Support Manager or in a similar leadership role, managing a team supporting upwards of 300+ users.
Strong project management experience, with the ability to manage multiple projects simultaneously - able to demonstrate prior experience in managing end to end delivery of IT related projects using a structured methodology
Expertise in ITIL frameworks, with an ITIL certification (preferred).
Hands-on experience with IT support systems, ticketing tools, and remote support technologies.
Strong problem-solving and decision-making skills.
Excellent communication and stakeholder management abilities.
Experience with IT infrastructure, cloud services, and enterprise applications is a plus.
Degree in a relevant IT related subject.
Project Management certification (PMP, (email address removed), PRINCE, etc.)
Our Benefits:

26 days' holiday with the option to buy or sell an additional 5
Up to 10% employer pension contribution
Share and bonus scheme
Access to our flexible benefits from private medical insurance and EV cars to dental cover
Free to use onsite gym
2 paid volunteering days a year
Up to £250 reimbursement against a single course training cost, which can be for anything you like, professional or personal related. 
Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme
Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities. Siemens Healthineers are proud to be a Disability Confident Committed employer.  If you require any adjustments at any stage of the recruitment process, please let us know.

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