Senior Technical Support Analyst

VE3
London
6 months ago
Applications closed

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Job Description


Job Title:  <span style="font-size:10pt; font-family:"Arial", sans-serif" lang="EN-GB">Senior Technical Support Analyst


About VE3-

 

VE3 provides digital transformation services leveraging the latest cutting-edge technologies, including Artificial Intelligence, Cloud (AWS / Azure / GCP), Quantum Computing, Salesforce, Data Analytics, and Software Engineering. At VE3, we believe in empowering our team. To take risks and make bold moves to create meaningful change in the world and their careers. We offer opportunities for growth, empowerment, and comprehensive training to help you reach new heights in your professional journey.


Summary:A highly experienced Senior Technical Support Analyst with over 5 years of experience in supporting and developing business-critical applications, working with Oracle and Microsoft SQL Server databases. Demonstrated expertise in managing Linux and Windows operating systems and adhering to ITIL best practices. Proven track record in resolving incidents, problems, and changes efficiently, while ensuring seamless operations for large-scale utilities or similar industries.




Requirements


Key Responsibilities:
  • Provide technical support and development for business-critical applications.
  • Work closely with business users and third-party vendors to resolve technical issues and implement improvements.
  • Manage Oracle and Microsoft SQL Server databases, including data troubleshooting and optimization.
  • Adhere to ITIL processes, handling incident, problem, and change management.
  • Ensure smooth business operations by promptly addressing application performance and system availability issues.
  • Implement and maintain technical documentation for business applications.


Qualifications & Skills:
  • 5+ years of experience as a Senior Technical Support Analyst.
  • Strong expertise in Oracle and Microsoft SQL Server databases.
  • Proficiency in Linux and Windows operating systems.
  • ITIL certification preferred.
  • Strong analytical and problem-solving skills.
  • Experience working with third-party software providers.
  • Excellent communication skills in English, both written and verbal.


Benefits


  • Competitive salary and benefits package.
  • Opportunities for professional development and certification.
  • Flexible working arrangements and a collaborative team environment.


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