Senior Technical Claims Handler (Large Loss)

Remote 

Overview:

As Senior Technical Claims Handler working within the Large Loss Team. You will pro-actively handle a portfolio of motor claims consisting of mainly high value bodily injury with reserves in excess of £500,000.

Working within a team you will be a central referral point for technical issues, advising on strategy, tactics and key developments. You will also assist in targeted reviews to ensure best practices and outcomes.

Responsibilities:

Key Responsibilities:

Managing claims caseload, in accordance with the Group philosophy, claims handling procedures and service levels.

Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation

Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis and handled in a timely manner aligned to SLAs &/or any Court timetable.

Attendance at Trials and conferences with Counsel where appropriate.

Adherence to and engagement with Reinsurers and all associated Large Loss procedures.

Full adherence to authority limits

Developing and maintaining effective relationships with colleagues and business partners.

Adhering to agreed personal authority limits, referring to line manager/Large Loss Team for authorisation where activity exceeds such limits.

Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles).

Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.

Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.

Act as a technical referral point within team and through the business, to ensure technical queries and referrals are managed within SLA’s

Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly

Where applicable, to ensure that GDPR, FCA, TCF and other regulatory requirements are met.

Key Skills and Knowledge:

Strong and current working knowledge of personal injury claims with a handling experience in serious injury 

Strong technical knowledge and, where applicable, the application of Discount Rate, Care Claims and any other heads of claim applying to serious injury claims.

Good knowledge of medical disciplines required in investigating personal injury claims at all levels of severity.

Able to demonstrate an understanding and application of claims negotiation, liability decision making and cost potential.

Knowledge of current, relevant Case Law

Ensuring compliance with all regulatory requirements (including ‘treating customers fairly)

Strong customer service and communication skills

Ability to manage and prioritise own workloads

Good communicator and the ability to coach and support colleagues on technical topics

Willingness to develop self and new skills

Ability to work with flexibility in a proactive claims environment

Good market knowledge

Good commercial awareness