Recoveries specialist

Chorley
2 months ago
Applications closed

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Job role- Recoveries Specialist

location- Chorley

Salary- £26,000-£28,000 DOE

We are currently seeking a motivated and detail-oriented Recoveries Specialist to join our dynamic team. As a Recoveries Specialist, you will be responsible for managing a caseload of Motor Claims. Your primary objective will be to negotiate settlements and make informed decisions to achieve favourable outcomes for clients.

Main Duties:

  • Handle and process credit hire claims from billed to settlement, ensuring that each claim is managed efficiently and in accordance with company policies and legal requirements.

  • Maintain effective communication with clients, insurers, solicitors, and other stakeholders, providing regular updates and ensuring all parties are informed throughout the claims process.

  • Accurately record and maintain all relevant documentation and correspondence related to credit hire claims, ensuring that files are up-to-date and compliant with data protection regulations.

  • Investigate and resolve any disputes or issues that arise during the claims process, negotiating settlements and making informed decisions to achieve favourable outcomes for clients.

  • Gather all evidence, including witness statements, photographs, and relevant documentation, to support the claim.

  • Ensure all claims are handled in compliance with relevant legislation, industry standards, and company policies, including the General Data Protection Regulation (GDPR) and Consumer Duty.

  • Monitor and achieve individual and team performance targets, contributing to the overall success of the department.

  • Conduct thorough investigations into the circumstances surrounding each claim, including liability assessment and quantum evaluation.

    Person specification:

  • Enthusiastic and self-motivated individual.

  • Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.

  • Effective problem-solving skills, with the ability to analyse situations and make informed decisions.

  • Strong organisational and time management skills, with the ability to prioritise tasks and manage a busy workload.

  • Strong decision maker with the confidence to act under own authority on behalf of the company.

  • Solid understanding of credit hire principles and liability is highly desirable.

  • Excellent communication and negotiation skills, with the ability to build rapport and influence outcomes effectively.

  • Competent in using relevant software and systems, including claims management systems and Microsoft Office Suite.

  • A proactive approach to problem-solving and a commitment to delivering exceptional customer service.

  • Knowledge and experience within credit hire is essential.

  • Relevant industry qualifications, such as those from the Chartered Insurance Institute (CII), are advantageous but not essential.

  • You are reliable, dependable, and punctual.

  • You take ownership of your tasks and are willing to go the extra mile

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