Product Manager

GBUK Group is a rapidly growing organisation comprised of award-winning specialist companies that excel in providing enteral feeding, critical care, patient handling and vascular access devices and services. Our primary goal is to enhance patient care through our innovative solutions. With a network of over 1,500 suppliers supporting the NHS, we have established ourselves as a top 20 supplier since our inception in 2008.

Headquartered in Yorkshire, our 80,000 sqft. warehouse ensures the distribution of over 600,000 medical devices to healthcare professionals daily. Our unique blend of distributed as well as proprietary products, we have expanded our reach to over 45 countries worldwide, with the recent establishment of warehouse facilities in Europe.

At GBUK Group, our culture is deeply rooted in our core values of Solutions Focused, Collaboration, Innovation, Adaptability, Communication, and Integrity.

Job Title: GBUK Vascular Product Manager

Job Location: Various (Head Office and Field Based). At HQ at least once a month

Reports to Head of Categories

Main Purpose of Role:

Managing the GBUK Vascular product range, supporting the wider Sales, Clinical and NPD team as required. Supporting the sales team and customers with training, and in the field by being the “product expert”. Supporting relevant clinical activities and product launches where appropriate.

Ensuring that GBUK maximises the profitable lifecycle of existing products. Responsible for product planning including managing the suppliers and internal stakeholders, gathering and prioritising; sales, product and customer requirements, defining and delivering the vision and plan for each product and category.

Liaising internally with Compliance, Marketing, Operations, Sales and Clinical teams to enable efficient and compliant updates to existing and new products, range extension launches and ongoing business. Liaise with external manufacturers to support the product development and change control processes for current product ranges. Liaise with customers and sales teams to support research and investigation of clinical and commercial requirements of products

Support the NPD Team with launches and updates to the sales and clinical teams.

Main Tasks/Responsibilities

• With direction from the Head of Categories and NPD Team, research, develop and implement improvements, updates, and range extensions to increase profitability of the Vascular division.

• Assist with product demonstrations and field coaching to support the sales team and clinical team.

• Assist with product conversion in the field where appropriate

• Build upon, maintain and improve internal training packages for product ranges

• Support the complaints process and where appropriate deal directly customers concerns and complaints

• Be an expert with respect to the competitor products and services, updating internal stakeholders as appropriate.

• Monitor market trends, and gain information into customer product use trends and insights.

• Provide the sales and clinical team with the necessary technical expertise to enable them to sell the products

• Act as point of first reference for product related enquiries and work collaboratively

with the sales and clinical team to address any issues that may arise

• Contribute to the total effectiveness of the sales department, communicating openly, solving problems proactively, offering creative ideas and working as a positive, engaged team member

• Attend and participate in key professional congresses and events as required

• Liaise with suppliers to gain technical documentation, pricing, minimum order quantities & packaging options

• Preparation of and maintaining product specifications documents and data sheets for existing products.

• Liaise with compliance team to ensure changes to new products have been recorded in the change control process

• Support and follow the “change control” process to ensure new product development documentation is available, signed off and filed as per internal SOP’s

• Support creation of Marketing & Sales support material

• Support organisation of advisory meetings

• Work with Purchasing to offer stock advice and help resolve any issues

Knowledge and Qualifications Essential

• Medical Device or Healthcare background

• Experience in Product Management, Sales, Sales Training, or other customer / supplier facing roles

• Clinical Registration E.g. Nursing or similar

Desirable

• Thorough knowledge of the NHS competitive marketplace

• Product Development experience

• Project Management experience

• NMC or similar registration

• Knowledge of GBUK product range

Skills/Competencies

• Role Model Personality

• Excellent communicator

• Solutions Focused

• Self motivated

• Can do attitude

• Integrity personally is a given as well as for the business and customers.

• Pragmatism

• Collaborator and Team Player

• Strong relationship building (Internal & External)

• Adaptability

• Innovator

• Creative Thinker

• Excellent Communicator

• Functional Sales Knowledge

• Multi-tasker

• Results Orientated

• Highest level of Computer literacy

In return we offer a fantastic place to work. Our team really makes our business great. To identify the Core Values essential to our achievements, we sought input from every member of our group to help define our key values: Solutions Focused, Integrity, Adaptability, Collaboration, Innovation and Communication. We couldn’t agree more and wholeheartedly align with these Values, they are integral to our continued success.

We view careers as a journey of growth and development, rather than just a job. It’s why over 90% of the leadership team were promoted from within.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organisation. We prioritise a culture of working smart and efficiently, rather than simply working for the sake of it. Be part of a team that values your well-being, growth and success. Join us on our journey to continually Enhancing Patient Care.