IT Support Engineer

Universal Quantum
Haywards Heath
1 month ago
Create job alert

At Universal Quantum we aim to make the world a better place by engineering the future of computing. Together, we are creating truly impactful quantum computers. Our machines will be capable of solving problems until now considered impossible, with applications ranging across a broad range of industries including healthcare, materials and aerospace.

We are looking to hire an ITC professional to be the first point of contact for our team’s IT needs, ensuring smooth day-to-day operations while contributing to broader IT and security initiatives. Passionate about technology and excited to grow in a fast-paced, cutting-edge environment? We may be the right place for you—get in touch! 

  

What You’ll Accomplish 

  • Serve as the first line of IT support for ~100 hybrid working employees (domestic & international) , resolving hardware, software, and system issues. 
  • Leverage ITSM systems to log, track, manage and resolve incidents/requests promptly, ensuring high-quality service delivery. 
  • Provision, configure, and maintain IT equipment such as laptops, monitors, printers, and meeting room technology. 
  • Onboard new employees, including device procurement, account setup, device configuration, and IT induction sessions. 
  • Maintain and update an accurate inventory of IT assets, software licences, and hardware. 
  • Contribute to IT security initiatives, including endpoint management, patching, and ensuring compliance with company policies. 
  • Assist with managing and optimising the IT infrastructure (e.g., network connectivity, VPNs, firewalls, physical/virtual servers). 
  • Collaborate with senior IT staff to implement and improve security practices, such as monitoring for potential threats and addressing vulnerabilities. 
  • Leverage existing/recommend new tools or processes to enhance IT efficiency and security. 
  • Proactively identify and suggest ways to improve IT processes and user experience. 

Requirements

The 3 Most Critical Attributes We’ll Use to Compare Candidates 

  1. Passion for IT, providing excellent support, and a desire to take on additional responsibilities in areas like IT security and local/wide area networking. 
  2. Problem-solving mindset: resourceful and able to troubleshoot complex issues while maintaining a user-focused approach. 
  3. Excellent communication skills: clear and approachable, capable of breaking down technical concepts for non-technical staff. 

Must-have Skills 

  • At least 3 years of professional experience in an IT service desk or ITSM support role. 
  • Strong knowledge of Windows, and client side productivity tools (e.g., Microsoft 365). 
  • MS 365 administration (eg., user account creation, group management, sharepoint/teams access control)  
  • A good understanding of networking fundamentals and troubleshooting (e.g., IP, DNS, DHCP, VPNs) with a willingness to learn and grow in this area. 
  • Familiarity with endpoint security practices (e.g., antivirus, encryption, patch management). 
  • Experience remote support tools. 
  • Excellent organisational skills, attention to detail, and ability to prioritise in a dynamic environment. 
  • Strong interest in learning and applying best practices in IT security and infrastructure. 
  • Excited at the idea of taking on additional responsibility, including new training if appropriate 

 

Nice-to-have Skills 

  • Certifications such as MCP or equivalent. 
  • Experience with IT security tools or practices, such as SIEM, MFA, or vulnerability management. 
  • Experience using Atlassian JIRA 
  • Familiarity with Linux (workstation/server) 
  • Exposure to cloud platforms (e.g., AWS, Azure, or Google Workspace) 
  • Exposure to virtualization and VM Management 
  • Familiarity with DevOps and engineering R&D environments 
  • Understanding of quantum computing or curiosity about the field. 

Benefits

Competitive salary, equity options, flexible holiday allowance (a minimum of 28 days), flexible and remote working options, 10% matching pension, generous parental support policy, private health/dental insurance, and relocation support.

Related Jobs

View all jobs

Mechanical Design Engineer

System Test Engineer

Sales Engineer

Cryogenics Engineer

FIS Quantum Data Extract Engineer

Sr. Mechanical Engineering Technician

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Oxford Instruments Quantum‑Computing Jobs in 2025: Your Complete UK Guide to Building the Hardware of the Quantum Era

Before a superconducting qubit ever executes a gate, it must be cooled to 10 millikelvin, shielded from stray photons and measured with sub‑attoamp precision. For more than 65 years, Oxford Instruments (OI) has supplied the cryostats, magnets and nano‑analysis tools that make cutting‑edge physics possible. Today, its NanoScience division powers quantum labs at Google, IBM, IQM and UK‑RI’s National Quantum Computing Centre. From Proteox dilution refrigerators to Triton X dry systems and Teslatron superconducting magnets, OI hardware is the quiet hero behind nearly every major quantum breakthrough. With a global headcount of ~2,200 and annual revenue topping £450 m, Oxford Instruments continues to scale—especially in quantum‑tech manufacturing, field service and R&D. The careers portal lists roles across engineering, physics, software and customer success. Whether you want to design ultra‑low‑noise amplifiers, debug fridge wiring at 20 mK or model spin‑qubit devices, this guide explains how to land an Oxford Instruments quantum‑computing job in 2025.

World Quantum Day: Why 14 April Matters for Quantum Computing and Your Career

In recent years, quantum computing has emerged from the halls of academia to become one of the most talked-about technology frontiers. As research intensifies and companies compete to create more powerful quantum processors, the field is rapidly expanding—promising a new era of innovation in drug discovery, materials science, secure communications, and beyond. Each year, on 14 April, the global community marks World Quantum Day, a celebration designed to raise public awareness, foster collaboration, and highlight the career possibilities within quantum science and technology. For job seekers, World Quantum Day offers an invaluable opportunity to learn about cutting-edge developments, discover burgeoning roles, and connect with a network of experts who are eager to bring fresh talent into the industry. This blog post will delve into what makes World Quantum Day significant, why quantum computing is such a big deal, and how you can leverage this yearly celebration to advance—or begin—your career in this transformative field. We’ll also explore the UK’s rapidly growing quantum landscape, the main skills employers look for, and the best ways to stay connected through specialised platforms and LinkedIn communities. Whether you’re a seasoned professional ready for a new challenge, a recent graduate aiming to make your mark, or simply fascinated by the potential of quantum technology, this guide will equip you with the insights you need to seize emerging opportunities. Read on to discover how World Quantum Day can be a springboard for your quantum career and why Quantum Computing Jobs is the ideal hub to find your next role.

Quantum Computing vs. Quantum Cryptography vs. Quantum Networking Jobs: Which Path Should You Choose?

Over the past few years, Quantum Computing has rapidly evolved from a theoretical pursuit to a frontier field promising to transform cryptography, chemistry simulations, optimisation challenges, and more. As governments and tech giants alike invest billions in quantum research, the job market for quantum specialists continues to expand. Yet, for many aspiring professionals, the distinctions among Quantum Computing, Quantum Cryptography, and Quantum Networking can be unclear. Which domain should you focus on if you’re browsing Quantum Computing jobs at www.quantumcomputingjobs.co.uk? And what exactly do these roles entail? This article clarifies these three interlinked yet distinct areas. We’ll explore how Quantum Computing harnesses quantum-mechanical phenomena to perform computations that outstrip classical solutions, how Quantum Cryptography secures communication using unbreakable quantum principles, and how Quantum Networking links quantum systems to enable distributed quantum information protocols. You’ll gain insight into shared and divergent skill sets, job titles and salary ranges, real-world applications, and tips on choosing a career path that aligns with your background and interests. Whether you’re a physicist, mathematician, computer scientist, or engineer, there’s plenty of opportunity to make your mark in the quantum revolution.