File Handler

Description

Are you looking to take your first steps into litigated file handling. If so we are looking for a Small Claims Handler to effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a lead File Handler.  The role will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement.

Key Accountabilities

•Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.•Delivery of agreed performance targets and quality standards•Analysis of the available evidence to create an initial case strategy on liability and quantum.•Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs •Proofing witnesses, assessing their evidence and drafting statements.•Drafting of Court document and complying with all Court deadlines are met.•Instructing, briefing and liaising with Counsel.•Guiding the Defendant through the litigation process where required and setting expectations.•Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid b...