Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Desk Adjuster - Agriculture

The Role:

As a desktop handler your role will involve effectively managing a caseload of ARN ( Agricultural) claims , generally valued up to £10,000 but may exceed. These will be a mix of domestic, commercial and agricultural related losses. Your will be the sole owner of the claims, making policy liability decisions, accountable for the indemnity spend and ensuring customer satisfaction, through great service. You will be required to meet all client expectations as well as maintaining and developing support from Agents and Brokers alike. You will receive training, where required. You will form part of a wider team and pull on the experience and knowledge of a bank of loss adjusters. This is an ideal role for someone looking to progress into being on the road as a loss adjuster.

Main duties and responsibilities

Handling claims from the desk, considering and agreeing policy liability and quantum ( including building repair costs) and being able to demonstrate decision making clearly

Reporting to Clients in the required manner

Support customers from start to finish of a claim, being their direct point of contact throughout the claims process

Make decisions on claims that drive the best outcome for cost control, balancing the needs of the customer and the Clients requirements

Use digital visits to drive the best outcomes, where appropriate

Agree and closely maintain milestones on the claim

Contact the customer regularly, by telephone and keep them advised of claim developments at all stages

Liaise with suppliers to drive the claim, reduce elapsed time

Identify and highlight fraud and recovery opportunities , as appropriate

Work closely with Regional Adjusters to build a relationship with agencies

Work closely with peers to ensure a consistent approach to claims handling

Ideally you will have:

: An understanding of insurance policies, claims processes, and the technical aspects of property damage assessment. Past claims handling experience is essential. Experience with handling agricultural claims will be an advantage. Progress towards insurance related exams would be beneficial, or a drive to gain future qualification.

: Effective communication is crucial for this role as you will need to interact with policyholders, insurance companies, contractors, and other stakeholders.

: Strong analytical skills to assess the cause and extent of the loss.

: Dealing with property damage claims often involves complex situations and challenges.

: Accuracy is crucial in assessing property damage and determining the appropriate compensation.

: You will be required to handle multiple claims simultaneously, and as you’ll be planning your own week you must effectively manage your time, prioritise tasks, and meet deadlines to ensure timely resolution of claims.

: You must be able to demonstrate empathy and provide excellent customer service, showing understanding and support throughout the claims process.

: You should have strong negotiation skills to reach fair and satisfactory settlements for all parties.

: You should maintain confidentiality, avoid conflicts of interest, and adhere to professional standards and codes of conduct.

: You should be adaptable and able to quickly adjust your approach to different situations, ensuring effective and efficient claim resolution.

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.