Clinical Quality Assurance Specialist
A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector, helping people following life-changing injuries and supporting the legal and insurance industry to care for clients.
As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do, and making a difference in people’s lives.
The role of Clinical Quality Assurance Specialist is offered on a remote basis, with some travel to the Daventry office required. We are happy to consider candidates seeking full-time or part-time work.
At Bush & Co, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work.
THE PURPOSE OF THE ROLE
Using your expertise as a registered clinician, you will undertake quality assurance of medico-legal quantum and liability reports & related documents associated with the expert witness claim cycle.
WHAT YOU WILL BE DOING AS QUALITY ASSURANCE SPECIALIST
• Proofread highly complex reports and provide feedback to the Associates to ensure Quality and robustness of the final product.
• Offer professional guidance to Associate Expert Witnesses with regards to their instructions and the legal process associated.
• Ensure all QA processes effectively support the delivery of services to the Company’s clients and customers.
• Work with and assist Associate Expert Witnesses to meet Deadlines and Service Level Agreements.
• Provide clinical and/or legal-focused support to Associate Expert Witness and other stakeholders as required.
• Assist in the provision of mentoring Associate Expert Witnesses within the remit of your role, as identified by Head of Medico Legal.
• Provide support and input into weekly case clinics with the Associate Expert Witnesses, as identified by Head of Medico Legal.
• Provide support to Bush & Co Reports Team, as identified by Head of Business Operations.
SKILLS AND EXPERIENCE REQUIRED
• Strong background in healthcare. With experience of care package provision and individuals with long-term health needs or experience at paralegal level in personal injury law.
• Clinical qualification (degree advantageous, minimum 10 years post-registration): for example, Nurse, Occupational Therapist, Physiotherapist.
• Ability to understand and calculate costs associated with care/therapy provision as recommended within Associate Expert Witness reports.
• Strong attention to detail and ability to focus.
• Ability to react to frequently changing time scales.
• Ability to identify the medico-legal aspects of the claim-cycle.
• IT skills – outlook, word, excel.
• Organisational skills.
• Leadership skills.
• Line management experience advantageous but not essential.
• A knowledge of the personal injury, clinical negligence sector
PERSONAL ATTRIBUTES
• Rigorous, evidence-based professional, keen attention to detail
• Hardworking
• Driven to deliver outstanding customer service.
• Approachable, supportive & helpful
• Unified working across internal departments to deliver the service, Operations, Finance, CM’s, Governance
• Curious to find new ways to support stakeholders.
• Passionate to keep our injured clients at the centre of everything we do.
• Knowledgeable
• Confident communicator orally & in writing
• Strong attention to detail
• Integrity
• Resilient
We look forward to hearing from you!
Location: Remote
Job Type: Full time, 35 hours per week
Contract Type: Permanent
Salary: Competitive
Benefits: In addition to a competitive salary, we offer 25 days holiday, a contributory pension, and a healthcare scheme with Simply Health, We have regular communication events and yearly award ceremonies to celebrate our people. We have achieved Gold standard for Investors in People and have been voted in the top 50 of Best Small Employers in the UK, 2022.
You may also have experience in the following: Personal Injury solicitor, Solicitor, Litigation, Clinical Negligence management, Quality Assurance Manager, QA Manager, Quality Assurance Auditor, Expert Witness, Nurse, Physiotherapist, Occupational Therapist, etc
REF-(Apply online only)
