Claims Director - Real Estate Claims

Introduction Indulge your passion for problem-solvingand embrace the thrill of addressing risk head-on at Gallagher'sglobal brokerage team. Join a family of diverse minds, united by arelentless pursuit of excellence. As part of our team, you'll bethe architect of protection, safeguarding businesses and empoweringtheir ambitions. Together, we'll build a legacy of trust andtriumph in the dynamic world of risk management. We believe thatevery candidate brings something special to the table, includingyou! So, even if you feel that you’re close but not an exact match,we encourage you to apply. How you'll make an impact - To work withthe Chief Claims Officer and the business to ensure we produceeffective claims service delivery solutions that meet our clients’expectations. - To work with the Chief Claims Officer and/or anyother key stakeholders involved (insurers/loss adjusters/TPAs) togenerate comprehensive claims analysis and reporting on all claimsactivities. - To improve/ensure analysis on claims experience andlead claims presentations/delivery of this information to clients,where appropriate. - Ensure that claims statistics, when requiredby the client, Placing Department or insurers on risk, are accurateand produced in a timely fashion. - To facilitate and co-ordinateperiodic meetings, with the appropriate stakeholders on specificclaims related issues as required to meet our clients’expectations; and to manage claims relations with key individualsfrom insurers, loss adjusters, other claims service providers andinsurance industry market bodies, including TPA’s. - Offerappropriate technical advice to clients throughout the claimsprocess. Be supportive, empathetic and effectively manage theirexpectations regarding the claim process, timescales, policy and/orlegal liability and quantum. - Where necessary and appropriate onkey claims, monitor progress of collections from insurers andensure payments are executed to our clients in a timely fashion,through liaison with any involved parties including the IBADepartment. Ensure any outstanding payments are chasedperiodically, where applicable. - Liaise with your Line Managerregarding any issues, queries or areas of concern which may arise.Ensure you bring to your Line Manager’s attention any claimscomplaints (in addition to following the company’s generalcomplaints procedure) and identify and inform your Line Manager ofany claims which may generate a complaint (e.g. unresponsiveinsurer, claim unreasonably repudiated or quantum unreasonablyreduced). - Ensure market/insurance/legislation and other technicalknowledge is developed and maintained to enable efficient claimshandling. Share specialist knowledge with peers, technical groupand circulation through BU online. - Process all claimnotifications, further advices and collections in accordance withthe Claims Division’s procedures. - Regularly assess the status ofclaims with clients and/or insurers (as applicable) and ensure thatall parties are informed of progress/chased for updates, asnecessary. - Provide training sessions to TPAs, clients and otherparts of the business. - Proactively help drive, create and refinevalue added claim services and be able to explain our tailoredClaims Service propositions at new tenders, renewals or mid-term ifrequired, also to provide non-core specialist claims service adviceto clients. - Assist the Directors/Executives develop revenuegenerating opportunities when appropriate through additional claimservices e.g. Major Loss Team, Claim Defensibility Health checks. -Review insurer DA levels in place with TPA’s and compare. Identifywhich insurer provides best flexibility to meet BU client’s needs.- Ongoing management of relationship and quality of service betweenthe loss adjusters claims teams, Adjusting teams, Insurers, and allkey clients and their suppliers. Active involvement in themonitoring of performance through management of reserves andagainst service level agreements through reports. - Be available tosupport and or interface between the Major Loss Unit in managingindividual large and/or complex losses. - Actively support the BUin delivering growth and achieving agreed business targets. -Assist BU activities when required in relation to winning,retaining and developing profitable clients. - Carry out dutiesfollowing internal policies and procedures in accordance withapplicable laws, rules, regulations, good governance andGallagher’s shared values, in particular, putting clients at theheart of our business. - Take all reasonable steps to ensure thepart of the business for which you are accountable demonstrablycomplies with applicable laws, rules, regulations, good governanceand Gallagher’s shared values, in particular, putting clients atthe heart of our business. If shortcomings are identified takeresponsibility for remedial action planning, and action inconjunction with the relevant experts within the firm. - Plus anyadditional duties and responsibilities that may reasonably beexpected to be undertaken in accordance with the role. About YouQualifications - A Level or Degree level – essential. - ACIIqualification would be desirable. Technical Knowledge andUnderstanding - Practical knowledge of the CLASS system and ECFclaims processing. - PC literate with strong MS Office skillsincluding Word, Excel and Outlook. - Practical knowledge of claimsprocess and the general insurance industry. Experience: -Comprehensive knowledge and hands-on experience of commercialclaims practice and processes. - Good understanding of BU productsand services and how these compare with the products available fromkey competitors. - Strong interpersonal and communication skillswith the ability to build relationships with new clients andmaintain strong relationships with existing ones. - Able to dealprofessionally with internal and external contacts, able torepresent BU and the wider Gallagher group with a high level ofcredibility. - Excellent client relationship skills with provenexperience of delivering high levels of client service. - Abilityto analyse data and situations and provide recommendations toidentify optimum solutions. - Good understanding of the processesthat support the operating model and strategy for the BU andGallagher overall. - Experience of working with and adhering toprocesses and systems that support client service delivery. -Previous experience in a team leading role. - Experience of one toone and team coaching. - Technical/broking claims experience withinthe insurance industry. Compensation and benefits On top of acompetitive salary, great teams and exciting career opportunities,we also offer a wide range of benefits. Below are the minimum corebenefits you’ll get, depending on your job level these benefits mayimprove: - Minimum of 25 days holiday, plus bank holidays, and theoption to ‘buy’ extra days. - Defined contribution pension scheme,which Gallagher will also contribute to. - Life insurance, whichwill pay 4x your basic annual salary, which you can top-up to 10x.- Income protection, we’ll cover up to 50% of your annual income,with options to top up. - Health cash plan or Private medicalinsurance. Other benefits include: - Three fully paid volunteeringdays per year. - Employee Stock Purchase plan, offering companyshares at a discount. - Share incentive plan, HMRC approved, taxeffective, stock purchase plan. - Critical illness cover. -Discounted gym membership, with over 3,000 gyms nationally. -Season ticket loan. - Access to a discounted voucher portal to savemoney on your weekly shop or next big purchase. - Emergency back-upfamily care. - And many more… We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business,and it’s embedded into the fabric of our organisation. For morethan 95 years, Gallagher has led with a commitment tosustainability and to support the communities where we live andwork. Gallagher embraces our employees’ diverse identities,experiences and talents, allowing us to better serve our clientsand communities. We see inclusion as a conscious commitment anddiversity as a vital strength. By embracing diversity in all itsforms, we live out The Gallagher Way to its fullest. Gallagher isDisability Confident Committed. We have pledged to make sure ourrecruitment process is inclusive and accessible, in addition tosupporting our existing employees with any long-term healthconditions or disabilities. We understand that applicants may havedisabilities, if you do, you may find some parts of the recruitmentprocess more challenging than others. Don’t worry, we’re here tohelp, however, we can only do this if you let us know. Should yourequire reasonable adjustments to your application, please get intouch with . If you’d prefer to speak on thephone, please request a call back, leaving details, so we get intouch. Our employing entity, Arthur J. Gallagher Services (UK)Limited, is proud to be accredited as a Living Wage employer withthe Living Wage Foundation. We are committed to diversity andopportunity for all and are opposed to any form of less favourabletreatment on the grounds of gender or gender identity, maritalstatus, civil partnership status, parental status, race, ethnicity,colour, nationality, disability, sexual orientation, religion/belief, age and those with caring responsibilities. Gallagherbelieves that all persons are entitled to equal employmentopportunity and prohibits any form of discrimination by itsmanagers, employees, vendors or customers based on race, color,religion, creed, gender (including pregnancy status), sexualorientation, gender identity (which includes transgender and othergender non-conforming individuals), gender expression, hairexpression, marital status, parental status, age, national origin,ancestry, disability, medical condition, genetic information,veteran or military status, citizenship status, or any othercharacteristic protected (herein referred to as “protectedcharacteristics”) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of theemployer-employee relationship, including, but not limited to,recruitment, hiring, training, promotion, transfer, demotion,compensation, benefits, layoff, and termination. In addition,Gallagher will make reasonable accommodations to known physical ormental limitations of an otherwise qualified person with adisability, unless the accommodation would impose an undue hardshipon the operation of our business. #J-18808-Ljbffr