Third Party Claims Agent - MOJ/OIC PI

Third Party Claims Agent- OIC & MOJ PI - UK HYBRID WORKING.

Salary is £29,000 - £32,000 depending on experience

Excellent benefits package, healthcare, pension, life assurance, and many other lifestyle discounts.

Working hours 37.5 hours per week. Monday – Friday.

Looking for a company that stands out among the rest, with a real purpose to make tomorrow’s journeys simpler, safer and smarter?

We’re AND-E – one of the fastest-growing insurance companies you’ve probably never heard of. And we’re proud of our warm and inclusive culture. We’re building a diverse community, with a unique blend of strengths, to take our business to the next level

Join our business now as a Third Party Claims Agent (OIC & MOJ PI) where you can find and develop your own purpose, helping us to make sure that when life happens, we’re first there to help get people moving again.

You’ll be responsible for your own caseload of both MOJ and OIC claims.

Join a company that cares about you with an outstanding benefits package, including hybrid working and flexible holiday scheme, bonus, life assurance, virtual GP, healthcare, pension and too many more to mention here.

Fancy a closer look and an opportunity to be part of a #connectedcommunity like no other?

AND-YOU, AND-ME, AND-US, AND-E

Responsibilities:

• Respond to claims on both the MOJ/OIC portals within the strict timescales set
  
  
• Evaluate, negotiate and settle claims ranging from whiplash (including psychological injuries) to more complex injuries including but not exclusively head injuries, fractures, scarring and fatalities.
  
  
• Ensure customer solutions are delivered In line with the policy of insurance and claims handling processes to provide an excellent claims customer experience.
  
  
• Make necessary investigations and decisions on liability and quantum, identifying possible fraudulent cases, highlighting indemnity concerns and corroborating circumstances to make accurate liability assessments at the earliest possible stage.
  
  
• Ensure creative and effective solutions are delivered to provide and excellent claims third party customer experience and meet third party capture targets
  
  
• Maintain your own caseload to a high standard, ensuring all actions are documented correctly, and the claims system is kept up to date
  
  
• Use customer claims experience and knowledge of principles of negligence to negotiate with other organisations to achieve the optimum claims settlement in terms of liability and costs.
  
  
• Strive for first call resolution and take ownership of issues; take personal ownership, follow through on promises and keep the customer informed until issues are resolved
  
  
• Respond to feedback given to you, from regular quality audits on Claims files, to grow your own technical capability and that of your team. Take responsibility for your own agreed development actions and wider training needs.
  
  
• Work with Claims suppliers, developing partnerships which align to the Claims strategy.
  
  
• Explore, recommend and implement agreed solutions on cases, meeting or exceeding agreed service standards and performance to minimise risk and leakage.
  
  
• Support the Claims function in meeting customers’ needs (including adhering to the principles of Treating Customers Fairly) and delivering continuous service improvements.
  
  
• Liaise effectively with other departments and other business functions as appropriate to ensure identification and appropriate management of all Claims issues.
  
  
• Be aware of and comply on an ongoing basis with the rules and requirements of the FCA and any other legal/regulatory/risk management frameworks.
  
  Knowledge, Experience & Qualifications:
  
  
• Sound knowledge of third-party claims Motor Claims and the OIC/MOJ portal protocols.
  
  
• Experience of handling own caseload and managing injury claims within their associated deadlines
  
  
• Strong negotiations and persuasion skills
  
  
• Understanding of principles surrounding litigation and cost implications
  
  
• Knowledge and experience of the CPR
  
  
• Understanding of the principles of negligence and how this applies to motor accident liability
  
  
• Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives
  
  
• Ability to plan and organise own workload
  
  
• Sound negotiation and influencing skills
  
  
• Good level of both verbal and numerical reasoning, analytical, objective, solves problems by developing and applying solutions-
  
  
• Proficient in using IT word processing and spreadsheet packages
  
  Why Join Us?
  
  We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career.
  
  We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E:
  
  
  • Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.
    
    
  • Unmatched Work-Life Balance.
    
    
  • Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise.
    
    We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive.
    
    We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle.
    
    We offer:
    
    
  • Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday*
    
    
  • 5% Discretionary Annual Bonus*
    
    
  • Healix Private Medical Insurance Options*
    
    
  • 3 x Annual Salary Life Assurance*
    
    
  • A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons* for you and your family.
    
    
  • Additional perks such as a pension advisory service, family-friendly policies, season ticket loan*, cycle scheme*, and financial flexibility through Wagestream*.
    
    

• Subject to company performance and completion of probation
  
  Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
  
  At AND-E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.
  
  Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help