Edmund Optics is a leading manufacturer and supplierof optics, imaging, and photonics technology. Edmund Optics`state-of-the-art manufacturing capabilities combined with itsglobal distribution network has earned it the position as being oneof the largest supplier of off-the-shelf optical components and atrusted partner when it comes to customized solutions. Supportingnumerous markets around the globe, including advanced diagnostics,semiconductor & electronics, machine vision, automation, andR&D; Edmund Optics products are used in a variety ofapplications ranging from DNA sequencing to retinal eye scanning tohigh-speed factory automation. Edmund Optics Europe, a USowned-group consisting of Edmund Optics subsidiaries in Germany,UK, Netherlands and France, is responsible for sales, marketing,distribution, engineering and application support for a wideproduct range throughout Europe, the Middle East and Africa. Europeis one of the main growth markets for Edmund Optics globally,leading to a rapidly expanding and developing local team. Toaccelerate our success and growth within the European Market,Edmund Optics Ltd. is looking for a Product Support Manager EMEA(f/m/d) Highly competent and skilled, the Product Support ManagerEMEA is responsible for managing the Product Support Team (theSales & Applications Engineers) with the aim to maximize thelevel of service offered to Edmund Optics customers regardingproducts and applications. Responsibilities include teamstructuring for operational effectiveness, day to day teammanagement, increasing regional customer satisfaction for technicaland applications support activities. Essential Functions: - Manageand develop the Product Support Team with the objective of customersatisfaction, revenue growth, high productivity and individualaccountability - Efficiently schedule Sales & ApplicationsEngineers (product to provide adequate phone, email, and chatcoverage) - Assist the Product Support Team with complex technicalinquiries as needed, involve Solutions Engineers for technicalissues and Regional Sales Managers when significant newopportunities are identified - Work towards continuous improvementof sales process and customers journey with Edmund Optics, develop,promote, and execute a long-term strategy for continuousimprovement - Define and track key performance indicators (KPIs)and report them to the appropriate stakeholders - Participate intradeshows and conferences - Interface with marketing to providecustomer feedback and identify customer support needs to ensure EOsservice leadership Qualifications: The requirements listed beloware representative of the knowledge, skill and/or ability required.Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions. Your profile: -Degree in engineering, physics, mathematics, or hard science -Minimum of three (3) years experience in technical sales and/orproduct support - Proficiency in key optical engineering andphysics concepts/optics industry experience preferred - Knowledgeof company products, applications, capabilities and sourcingpossibilities - Knowledgeable about sales and support processes -Proven leadership ability to manage people, build highly effective,diverse teams and create positive working atmosphere - Fluent inEnglish, additional language skills preferred - Strong organizationskills - Able to identify key objectives, set goals, and executeplans - Excellent communication and presentation skills, bothwritten and verbal - Travel willingness (occasional visits oftradeshows and other Edmund Optics sites) What we offer: Aversatile and challenging position alongside a highly competitiveemployment package within our dynamic and successful corporation ina growing and future-proof industry. You will have the opportunityto work with highly motivated, self-driven and open-minded peoplewith a great team spirit. Edmund Optics provides a range ofemployee benefits alongside the salary package including: - Companypension scheme - Private medical & dental insurance - Extensivetraining and development opportunities - Subsidized gym membership- Cycle to Work scheme - Company events - ...and a lot more! Thisoffice-based position can be located in York (UK), Mainz (Germany)or Lyon (France), depending on the candidate'spreference.
