Position Summary

To handle a mixed portfolio of property, high net worth , major loss and complex and other technical claims; split between domestic and commercial, and typically complex claims with a value of between £50k to £100k+.

The Adjuster will be part of the Major and Complex Loss Division and will report via the relevant Regional Director or Adjuster Manager.

General Background, Experience & Professional Qualifications

Essential

Extensive experience of property or similar claims Experience of excellent relationship management with clients ACILA qualified or significant progress towards.

Desirable

Dip CII or ACII qualification

Key Responsibilities

Work both externally and internally assessing a mixed portfolio of HNW, domestic and commercial losses between £50k and £100k + under supervision from senior colleague assigned to mentor, peer review and support development. Preparing full length ABI and abbreviated reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions. Preparing case management plans, visiting Insurers, Reinsurers, Claimants and the Insured. Instructing and controlling surveyors, loss mitigation specialists, legal experts, forensic scientists and other experts as appropriate. Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication. Calculating and agreeing settlement of claims, and preparing final reports Maintain and update own files and electronic records keeping fully up to date on any technical or legal changes which may have a bearing on a case Identifying and developing business opportunities for self and team.

Behaviours

Ability to work on own initiative and as part of a team and demonstrate attention to detail Excellent customer service and communication skills A positive attitude and a proactive approach to solving problems Able to co-ordinate a variety of actions concurrently Flexible approach – the job holder will be required to travel throughout the UK

Skills

Customer focused - providing quality service to both internal and external customers Team focused – collaborative mindset and working with colleagues throughout the organisation Reactive – responding to daily workloads as dictated by customer requirements Proactive – making sure KPI’s and SLA’s are met as well as fee targets Experience of MS Office including Outlook, Word, Excel and claims management systems

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