Third Party Capture Claims Handler

Overview

At the heart of our business is a simple belief: happy, supported people deliver the best service. That’s why we put you first.

We’re looking for Claims Handlers to join our dynamic Third Party Capture Team on a Hybrid work basis – people who thrive in a fast-paced environment, enjoy connecting with others, and are passionate about making a real difference.

Use your claims expertise to deliver fair, effective solutions for customers and third parties. If you're a confident negotiator who thrives on making a difference, we’d love to hear from you. Apply Now!

Responsibilities:

Deliver excellent claims service in line with policy and processes.

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Investigate claims promptly, assessing liability, quantum, fraud, and indemnity concerns.

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Achieve third party capture targets with effective, customer-focused solutions.

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Manage your caseload accurately and keep all records updated.

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Use your claims knowledge to negotiate fair settlements with third parties.

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Take ownership of issues and aim for first-call resolution.

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Act on feedback from audits to grow your technical skills.

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Build strong relationships with claims suppliers.

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Recommend and implement effective case solutions to reduce risk and cost.

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Support continuous improvement and fair treatment of customers.

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Collaborate across departments to resolve claims issues efficiently.

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Comply with FCA regulations and internal risk policies.

Knowledge, Experience and Qualifications:

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Experience in motor claims (highly desirable).

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Understanding of FCA, FOS, and Treating Customers Fairly (TCF).

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Strong planning, organisation, and time management skills.

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Confident negotiator with excellent influencing ability.

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Strong analytical and problem-solving skills.

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Proficient in Microsoft Office (Word, Excel).

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Knowledge of negligence principles and their application in motor claims.

Why Join Us?

We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career.

* We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E:

* Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.

* Unmatched Work-Life Balance.

Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise.

We believe in flexibility, balance, and real-life understanding. Whether it’s a school play or a fridge delivery, life doesn’t pause—and neither should you. We’re committed to a diverse, inclusive workplace where everyone feels supported, including embracing neurodiversity and ensuring all colleagues have the tools they need to thrive.

We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle.

We offer:

* Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday*

* 5% Discretionary Annual Bonus*

* Healix Private Medical Insurance Options*

* 3 x Annual Salary Life Assurance*

* A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons* for you and your family.

* Additional perks such as a pension advisory service, family-friendly policies, season ticket loan*, cycle scheme*, and financial flexibility through Wagestream*.

* Subject to company performance and completion of probation

Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics)