Technical Support Engineer

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. Our customers use our NanoScience ultra-low temperature and high magnetic field environments to go beyond what was once thought possible, whether that’s creating Nobel Prize winning materials or developing quantum computers to solve the world’s most complex problems.

The NanoScience Service Team offer our customers piece of mind, that allow them to concentrate on their own objectives, safe in the knowledge that we are always here to provide full support throughout the lifetime of their product. 

We currently have an exciting and varied opportunity to join the Service Team in providing remote support to our customers.  No one day will be the same due to the diverse and exciting applications of our products.

The opportunity

In this role you will be the key point of contact within our global help desk, providing timely, detailed, and accurate responses to customers’ technical enquiries. You will be responsible for recording issues, actively managing tickets, and responding to customers both in writing and verbally.  You will also provide support to field service activities through the provision of technical assistance and prompt shipment of components as required.  Building and maintaining a technical repository of information will also form part of the role.

About You

To be successful in this role you will have experience working in a mechanical engineering environment, with the ability to understand our products and their applications.  Good written and verbal communication skills, together with the ability to explain technical concepts is essential.  You will be an organised self-starter, passionate about providing excellent customer service in a professional and empathetic manner.

Benefits

In addition to a competitive starting salary, Oxford Instruments offers flexible working hours and a half-day on Fridays, 25 days annual leave, private healthcare, a share incentive plan, a defined contribution Group Personal Pension Plan, and a flexible benefits package that you can tailor to your own requirements.#LI-JR1

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.