We have an exciting opportunity for a Technical Publications Hub Manager to join our team on a permanent basis in Severn Beach, Bristol, with a hybrid working model. As the Technical Publications Hub Manager, you will be responsible for leading technical content authoring services across the Oxford Instruments group. Your critical role will be to create a vision for technical publications at OI, establish a strategy for its delivery, and set the standards needed to deliver consistent technical publications to OI’s customers. To succeed, you will need to build and maintain relationships across business units and develop the product expertise of your team. If you are a results-driven, people-oriented leader who can inspire teams to achieve their best, we want to hear from you!
Key Responsibilities:
Build relationships across the OI group of businesses to manage and deliver a project portfolio. Ensure projects have clear content plans, timescales, budgets, resources and deliverables. Deliver projects to plan maintaining high content quality standards and full customer satisfaction. Be a point of contact for new technical content requests or improvements. Manage a team of technical authors, based at Severn Beach and adopting a hybrid working style. Develop and maintain content writing and team operating processes. Publish these on the company’s Business Management System Maintain high standards of content quality. Drive team adherence to industry standards with a view to enable the team’s competency through certification. Seek opportunities that grow both the organisation and team's capabilities for digital content delivery, i.e. embedded help content, video and augmented reality in addition to traditional print methods. Identify skills gaps and develop training and/or recruitment plans for the team. Establish a modular content management system with strong version control. Ensure this can be integrated into the business’s existing product lifecycle management (PLM) systems. Adhere to business regulatory requirements, specifically in the provision of information for compliance, export control and health & safety. Effectively communicate and manage all priorities and challenges with stakeholders and the team. Manage internal and external cost drivers i.e. licensing, 3rd party content suppliers or consultants. Carry out any other tasks that may be reasonably required by the Company.
Education / Qualifications:
Degree in engineering or technical discipline where English is native language
Or
Qualification in English language or literature with a demonstratable technical portfolio.
Professional Skills / Abilities:
Strong experience working with Madcap Flare Previous technical author experience Strong team leadership, performance monitoring and coaching skills Experience working with Adobe FrameMaker Strong planning, budgeting and resource management skills. Project management skills are a plus.
Personal Qualities:
Highly self-motivated Has a keen eye for detail and seeks clarity when needed Enthusiastic and agile approach to complex tasks Can embrace ambiguity, extract necessary information and define clear objectives. Ability to motivate and influence others, including those without direct line management. Ability to learn new technology and processes quickly. Ability to convey ideas both technically and as best suited to the audience.
At Oxford Instruments Plasma Technology, we provide tools for the engineering of micro- and nano-structures, with customers using our process solutions to research and produce materials and semiconductors vital for everything from medical devices and diagnostics, to electric cars and quantum computers.
Benefits:
Oxford Instruments provides more than just a competitive starting salary. You can also benefit from structured career development opportunities, a healthy work-life balance, private healthcare, a share incentive plan, 25 days of annual leave, half-days on Fridays, a defined contribution Group Personal Pension Plan, and a flexible benefits package that you can customize based on your needs.
