Software Engineering Client Adoption Specialist Professional Hursley, GB

A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM Intelligent Automation, powered by AI, addresses challenges by helping People become more productive, Businesses more scalable, and Systems more resilient. We combine human skills with automation and AI to enhance team productivity and improve decision making. We help companies digitize and intelligently automate and connect their business processes and systems end-to-end to improve business outcomes at scale. We assure that all of the applications and systems businesses rely on are always on and perform cost effectively to deliver the best possible user experience. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your role and responsibilities

As a Client Adoption Specialist, you’re responsible for engaging with IBM clients in pursuit of accelerating their deployment of strategic offerings within their production environment, delivering deep technical expertise that leads to successful implementations.

What will YOU do?

1. You will be assigned to work with strategic offerings that include IBM Concert, Watson Code Assistant for Z, and Watson Assistant for Z.
2. You will work directly with the end client, planning for and executing implementation plans.
3. Collaborate with the assigned IBM account teams as they are responsible for ensuring the right client sponsors and champions are actively involved and upon successful implementation validating key performance measurements have been met.
4. Interact with IBM development labs to provide product feedback and engage as needed for product support.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• You will have 5+ years of experience in managing two or more of the following areas:
  - Operating System administration (Linux, Windows, z/OS)
  - TCP/IP network and LDAP administration
  - APM solutions on the IBM Z platform,
  - IBM CICS and/or IMS administration,
  - Enterprise COBOL development (including reading, writing, modifying, and troubleshooting)
  - Java development (encompassing reading, writing, modifying, and troubleshooting).
• You will also have a minimum of 2 years of experience in at least two of the following areas:
  - Open Telemetry (OTeL)
  - Ansible Automation Platform, programming languages commonly used in automation such as REX, JCL, and YAML
  - Working with Large Language Models and Retrieval-Augmented Generation (RAG) models
  - Working with Conversational AI and working with VS Code.
• Possess robust communication skills, demonstrating the ability to articulate messages clearly and engage audiences effectively.
• Exhibit intellectual curiosity and a continuous learning mindset, actively seeking out subject matter experts and building relationships to uncover solutions.
• Your influence is evident in ability to drive change at all levels, proactively spotting opportunities, breaking down barriers, and challenging assumptions.
• You are highly organized, ensuring timely execution for maximum impact with a proven track record of winning, competing and driving change agent.

Preferred technical and professional experience

Experience in interoperating COBOL and Java within a z/OS subsystem is considered a valuable bonus.

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title:Senior Client Adoption Specialist

Job ID:9040

City / Township / Village:Hursley

State / Province:Hampshire

Country:United Kingdom

Work arrangement:Remote

Area of work:Software Engineering

Employment type:Regular

Position type:Professional

Up to 60% or 3 days a week (home on weekends - based on project requirements)

Company:(8660) IBM United Kingdom Limited

Shift:General (daytime)

Is this role a commissionable/sales incentive based position?

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