Serious Injury File Handler - Grade C

Job Summary

To handle a portfolio of claimant serious injury claims for Minster Law clients, to generate fee income and contribute to the general success of the department. The caseload is predominantly RTA based and it is anticipated you will deal with cases valued up to £50,000.

Core Responsibilities

• You will be responsible for delivering excellent client care to our clients who have suffered from a traumatic and life changing event.
  
  
• Regular communication and face to face meetings with your client.
  
  
• Instructions and meetings with a multi-disciplinary team of experts for example, medical experts, case managers, care experts, architects, forensic accountants, counsel.
  
  
• Analysis of evidence and research of legal issues on liability, causation and quantum.
  
  
• Drafting documents including statements, pleadings and schedules of loss.
  
  
• Securing early interim payments and appropriate rehabilitation.
  
  
• Optimising your client’s settlement.
  
  
• Ability to work with a task based case management system to ensure regular contact is maintained with all clients, providing exceptional customer service and managing their expectations.
  
  
• Raising awareness of the department and developing your profile.
  
  
• Perform to a high level in a target orientated environment.
  
  
• To undertake any other tasks as deemed relevant and reasonable by the business
  
  Key Performance Indicators
  
  Your KPIs and Objectives will be discussed and agreed with you on a one-to-one basis. You will have regular one-to-one meetings with your line manager to review your performance against these objectives and identify any areas for development and/or required support.
  
  Person Specification
  
  Essential
  
  
• Qualified solicitor or Fellow of CILEx. Consideration will also be given to applicants who can demonstrate sufficient experience and for whom a Grade C charge out rate can be justified.
  
  
• Commitment to delivering excellent client care for each of our clients.
  
  
• Excellent communication skills to include negotiation and objection handling.
  
  
• Accountable for achieving objectives in a fast paced environment whilst maintaining high standards of work quality and client care.
  
  
• Competent working with a case management system and good knowledge of Excel and Word.
  
  
• Good attention to detail and strong organisational skills.
  
  Desirable
  
  
• Proven track record of dealing with serious injury claims.
  
  
• Desire to develop your professional profile and that of your firm within the personal injury field.
  
  
• Team Player and acts as a role model to your colleagues, working together to achieve business and team objectives.
  
  
• Maintains a positive attitude, self-motivated and uses own initiative.
  
  
• Robust - able to deal with changing circumstances and challenging situations whilst still achieving objectives.
  
  
• Takes opportunities to develop and stretch yourself, and be passionate about developing your career in personal injury.
  
  Personal Development
  
  There is the opportunity for high performing individuals to move into different departments across the business, to expand their knowledge, experience and develop a career within Minster Law.
  
  Travel
  
  Our clients are based throughout England and Wales and there will be a need for occasional travel, for example to undertake meetings with clients and conferences with the multi-disciplinary teams of experts and counsel.
  
  Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.
  
  We’re an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read more about our commitment to equality and diversity on the Minster Law website.
  
  Benefits
  
  Additional leave
  
  Casual dress
  
  Company events
  
  Company pension
  
  Cycle to work scheme
  
  Enhanced maternity leave
  
  Enhanced paternity leave
  
  Free parking
  
  On-site parking
  
  Paid volunteer time
  
  Referral programme
  
  Sabbatical
  
  Sick pay
  
  Work from home
  
  Schedule
  
  
• Monday to Friday
  
  
• No weekends
  
  Equal Opportunities
  
  Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.
  
  We’re an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read more about our commitment to equality and diversity on the Minster Law website.
  
  Final note
  
  The Recruitment Team at Minster Law would like to thank you for applying for Employment with us. Due to the high volume of applications, please note if you have not heard back from us in 10 working days, you have not been successful on this occasion.
  
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