Senior Motor Claims Handler

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

We are seeking a senior motor claims handler with a wide ranging skill set and extensive experience of managing a blended portfolio of complex motor claims.  

Additional responsibilities include supporting with the development of the team and wider department, and stakeholder management. Other additional duties will vary, dependent on the adjuster’s career and developmental aspirations.

In addition to the management of complex motor claims, the role will also require interaction with brokers, insureds, external providers and internal stakeholders.

Core Duties & Responsibilities

• Proactively handle and investigate complex claims from cradle to grave, accurately and efficiently validating and assessing coverage, liability, and quantum, up to your approved limit.
• Demonstrate a customer focused mindset and achieve cost-effective claim resolutions, tangibly seen through claims outcomes and litigation management.
• Support business strategies in minimising indemnity exposure and mitigating vendor and legal expense.
• Set the standard in best practice adherence, consistently achieving audit benchmark and/or above. Ensure claims file data is accurate at all times.
• Support with driving continuous improvement, through the upskilling of the wider department through referrals, feedback, and coaching sessions.
• Support with training and development initiatives by contributing to, and delivering technical training, where appropriate.
• Support team manager, and the internal Quality Assurance Review process through conducting monthly OFRs within the set timeframes and provide timely feedback to adjusters, where appropriate.
• Flagging key claims and developments to their Team Manager and to all relevant stakeholders such as senior management, underwriting etc, where appropriate.
• Good current knowledge of the market, and challenges/issues impacting the industry, and sharing insights, emerging behaviours with the team and wider department.
• Contribute to claim review meetings and/or client claims audits through coordination of claim reviews, and leading meetings, where required.
• Foster a “Win Together” mindset and develop and maintain strong relationships with internal and external stakeholder/vendors/panel etc.
• Keep informed and up to date on all aspects of the Claims proposition and promote where possible.

• Strong technical knowledge in all areas of a claim.
• Good policy wording understanding and interpretation.
• Good, current legal procedural/regulatory knowledge.
• Strong negotiation, mediation, arbitration, and ADR skills on high value complex claims.
• Strong coaching skills, and the ability to field technical queries.

Leadership & Soft Skills

• Excellent communication skills, both written and verbal.
• Good presentation skills.
• Strong time management: ability to effectively prioritise workload, additional duties, and deadlines.
• Strong stakeholder management. 
• Do what’s right and lead by example, acting with integrity and engendering a positive team morale.
• Be an Ally and promote diversity and inclusion.

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