SaaS Applications Manager

SaaS Applications Manager (up to £50,000)

Immediate is home to some of the biggest and most loved consumer brands in the UK, including Radio Times, Good Food and BBC Gardeners World magazine. Our trusted, quality content reaches millions of people a month across digital, print, video, podcasts, apps and live events.

We’re the destination for people looking to get more from the things they love. We’re here to inspire, fuel, encourage and educate

Whether it’s the big things, or the little things; from reaching fitness goals to savouring good food, cultivating outdoor spaces, or enjoying the latest TV sensation – we help bring our audiences joy!

About the role

Reporting to the Head of IT Operations, this role is central in managing our portfolio of SaaS applications, ensuring they align with our technology strategy and business needs, ensuring best in class collaboration and productivity.

As a SaaS Applications Manager you will;

• Manage user access and licensing for our suite of cloud productivity apps (including Microsoft 365, Monday.com, Slack, Google Workspace and numerous line-of-business products) ensuring best value for the business.
• Develop a thorough understanding of each app's functionality in order to provide training and support.
• Write and maintain quick start guides for the most commonly used apps.
• Regularly share top tips to help staff get the most out of supported apps.
• Market Knowledge and Awareness
• Maintain up-to-date knowledge of competing productivity apps and market trends through personal research, relationships and attending industry events.
• Proactively advise IT team members and business stakeholders on opportunities to enhance the current toolset.
• App Selection and Business Consultation
• Consult with business units to understand challenges, researching and recommending suitable apps based on the existing toolset, cost, information security, and alignment with IT strategy.
• Assist in the selection process for new applications, ensuring they address specific business needs.
• Service Introduction
• Learn new products being introduced and develop training sessions and documentation for effective rollouts.
• Continuous Improvement
• Conduct post-project surveys to gather feedback and make recommendations for future improvements.
• Use adoption data from tools such as Quantum365 and Teams Adoption Centre to target outreach and training activities.
• Tackle Shadow IT
• Identify instances of inappropriate shadow IT services and understand the problems users aim to solve.
• Steer users towards best practices using supported solutions.
• Automate and Improve Business Processes
• Identify time-consuming manual practices and recommend improvements using modern tools and automation.
• Implement workflows that enhance productivity and efficiency across teams.

Requirements

Essential

• Proven experience managing SaaS applications within a medium to large organisation.
• Strong understanding of cloud application procurement, implementation, and administration processes.
• Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
• Strong organisational skills, with the ability to manage multiple projects and priorities simultaneously.
• Analytical mindset with the ability to evaluate software options and make data-driven decisions.

Desirable

• Experience in the publishing industry or a similar creative environment.
• Familiarity with common cloud tools used in business, such as project management and collaboration.
• Technical skills, including experience with APIs and cloud tool integration.
• Key Competencies:
• Problem-solving and critical thinking.
• Adaptability to changing technology and business needs.
• Proactive approach to identifying opportunities for improvement.
• Strong training skills and the desire and confidence to speak in front of a group.

Benefits

• A relaxed working environment with regular socials including a summer festival
• Immediate Community webinars, well-being initiatives and Mental Health First aiders
• 25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and New Year’s which are in addition to your annual entitlement
• Tailored training and development through our Love Learning platform
• A progressive and transparent culture with clear career progression
• Flexible / hybrid working plus early finish Fridays
• Cycle to work scheme
• Enhanced Family Policies including paternity, adoption and surrogacy leave. We also provide a pregnancy loss, fertility, and carers policy
• Competitive pension plans and Life Assurance
• A newly renovated modern office with lots of collaborative spaces

At Immediate, we pride ourselves on our open, collaborative, and dynamic culture that empowers our people to thrive and give their best. We care deeply about our people, environment, and impact. Our active Diversity & Inclusion network, comprehensive well-being programs, and clear sustainability strategies reflect this commitment.

People are at the heart of our business and creating a diverse and inclusive working environment is extremely important to us. Immediate is an equal opportunities employer. We’ll never treat anyone less favourably because of their sex, gender reassignment, pregnancy and maternity, marital/civil partnerships, sexual orientation, race, nationality, ethnic origin, age, religion or belief or disability. We’re also committed to supporting applications from those who are returning to work following a career break, maternity leave or caring responsibilities.

Immediate is a place where you can grow, be supported, and make a difference