Recoveries Pre Litigation Handler - Level 1

Description

Key Accountabilities

• Organising, prioritising and handling own workload in line with standard operating procedures to ensure that critical dates are met and KPI’s and SLA’s are achieved including processing client account balances within 5 working days and transferring files to litigation by Day 28.
• Correctly identifying quantum, liability and/or Third Party indemnity issues which warrant further investigation and transferring the file in a timely manner.
• Ensuring that files transferred to litigation are ready to be issued. 
• Effective use of the case management system to ensure:
  • All MI is accurate and updated in a timely manner, including updating the present position following each file touch.
  • Critical dates and SLA’s are met.
  • All actions/strategies are documented by way of a file note
  • All documents in the history are clearly labelled. 
• Delivering quality work, as a minimum meeting audit benchmark standards.
• Driving own personal development.
• Contributes to team effort by working collaboratively to ensure that team targets are achieved and by positively contributing to team moral 

Experience, Skills and Qualifications

• Knowledge of the Road Traffic Act and an awareness of RTA Insurer and Article 75 status.
• Experience of working in a legal environment.
• Demonstrate experience of and the ability to:
  • Work to set deadlines.
  • Deal with calls and enquiries from clients and/or the public
  • Organise and prioritise their workload
  • Work as part of a team
• IT literate: proficient in use of Microsoft Office packages (Excel and Word)
• Good written and verbal communication skills
• Ability to remain calm under pressure 
• Ability to take constructive feedback and set personal goals for continuous improvement. 

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets