Personal Injury Handler

Job Title: Personal Injury Handler - Third Party Claims

Location: Manchester

Salary: £27,000 to £30,000

Hybrid - 4 days per week WFH after the first 3 months

Time Recruitment are proud to represent a dynamic and fast-growing insurer seeking a skilled Personal Injury Handler to join their team. If you have experience managing third-party injury claims, possess strong negotiation skills, and are eager to further your career in a forward-thinking organisation, this could be the perfect opportunity for you.

Key Responsibilities:

Manage a portfolio of Personal Injury claims submitted via the OIC/MoJ portals, from receipt of medical evidence through to conclusion
Communicate with policyholders, witnesses, Third-Party insurers, and other stakeholders to assess and agree liability
Negotiate settlements with customers, suppliers, unrepresented claimants, and relevant third-party representatives
Identify potential fraud indicators and refer claims as necessary
Handle inbound and outbound phone calls while ensuring all files are accurately reserved
Assess basic liability decisions and raise continuous improvement ideas
Handle expressions of dissatisfaction and ensure compliance with company policies and values

Skills and Experience Required:

Proven experience within a motor claims environment, specifically handling bodily injury claims
Strong knowledge of indemnity validation, accurate reserve setting, liability resolution, quantum assessment, and settlement techniques
Experience with the OIC (Official Injury Claims) portal or similar systems is desirable
Excellent knowledge of liability assessment and regulatory frameworks related to motor claims
Proficient understanding of the Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules, and the Road Traffic Act (RTA)
Previous knowledge of FCA requirements, including TCF, is beneficial
Strong negotiation, influencing, and communication skills, both verbal and written
Excellent time management, organisational skills, and attention to detail
Ability to coach and mentor others

What We Offer:

Hybrid Working: After an initial 3-month training period in the office, you can enjoy the flexibility of working from home 4 days a week, with one day in the office. If you prefer to work more from the office, that's perfectly fine too!
Career Progression: There are plenty of opportunities to grow your career within a fast-growing organisation that values and nurtures its talent
Competitive Salary: We offer a salary that reflects your experience, with the potential for career progression and performance-related bonuses
If you're a self-motivated, tenacious individual with a strong background in personal injury claims, we'd love to hear from you.

Apply now to take the next step in your career