The Portal Team
The team deals with personal injury cases arising from road traffic accidents (RTA), with a value up to £25,000. The team handles a large volume of MOJ Portal and OIC Portal personal injury cases, funded by way of Legal Expenses Insurance policies and Conditional Fee Agreements.
The Role
We are looking for a Personal Injury Executive and experienced team leader to join our Portal team, based in Ipswich.
As well as a running a small caseload of files of your own, you will be an experienced team leader with a passion for leading and training a team which provides an outstanding client service. You need to be a confident, effective communicator and able to build relationships. You will be used to taking ownership of your team and their tasks, with a focus on quality, efficiency, and risk management. Committed to continuous improvement, you will be expected to review processes, identify efficiencies and implement these through positive change management.
Duties include:
Supervisor Responsibilities
- Developing the knowledge of, and training, the team
- Providing technical knowledge and support to the team
- Dealing with client queries and complaints
- Overseeing the daily team activities, optimising resources and ensuring quality service delivery
- Allocate work effectively and monitor team productivity to meet KPIs
- Conduct one-to-ones and performance reviews and ensure all team members have clear objectives
- Organise training, coaching, and mentoring to ensure team members are fully equipped to perform their roles
- Maintain and improve internal processes, ensuring effective cross-team communication and documentation
- Maintain relationships with work providers and suppliers
Fee Earning and Legal Responsibilities
- The ability to efficiently deal with all aspects of the Fixed-Cost RTA claims processes
- Considering evidence from different sources
- Identification of higher value / TBI type cases at an early stage
- Making judgments / decisions relating to liability, quantum and causation
- Liaising with clients and progressing matters effectively and efficiently
Knowledge, skills and experience required
Our ideal candidate will have/be:
- A qualified Solicitor or qualified Legal Executive (CILEX)
- Experience of working in a legal environment, ideally with a legal qualification
- Working knowledge of the Civil Procedure Rules and good knowledge of the relevant Pre-Action Protocols
- Experienced at dealing with client queries and complaints
- The ability to deal with clients and third parties in a professional and competent manner is essential
- Strong organisational, leadership and interpersonal skills
- Ability to manage team productivity and prioritise tasks effectively
- Excellent attention to detail and experience in a process-driven environment
- Strong administrative and analytical skills with the ability to handle sensitive information
- IT proficiency, ideally with claims or insurance systems
- Self-motivated, adaptable, and able to meet new challenges head-on.
- Good organisational and time management skills
- Excellent business English required for letter writing and document drafting
- Excellent attention to detail with a methodical approach
- Courteous and efficient telephone manner
- Well-developed communication and inter-personal skills
- Ability to display empathy to clients
The team are all based in the Ipswich office. Many are inexperienced and require training and supervision. The ideal candidate, therefore, needs to be committed to attending the Ipswich office in person for the majority of the week.
Ashtons Legal is an equal opportunities employer and we welcome applications from all communities and backgrounds.
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