The Portal TeamThe team deals with personal injury cases arising from road traffic accidents (RTA), with a value up to £25,000. The team handles a large volume of MOJ Portal and OIC Portal personal injury cases, funded by way of Legal Expenses Insurance policies and Conditional Fee Agreements.The RoleWe are looking for a Personal Injury Executive and experienced team leader to join our Portal team, based in Ipswich.As well as a running a small caseload of files of your own, you will be an experienced team leader with a passion for leading and training a team which provides an outstanding client service. You need to be a confident, effective communicator and able to build relationships. You will be used to taking ownership of your team and their tasks, with a focus on quality, efficiency, and risk management. Committed to continuous improvement, you will be expected to review processes, identify efficiencies and implement these through positive change management.Duties include:Supervisor ResponsibilitiesDeveloping the knowledge of, and training, the teamProviding technical knowledge and support to the teamDealing with client queries and complaintsOverseeing the daily team activities, optimising resources and ensuring quality service deliveryAllocate work effectively and monitor team productivity to meet KPIsConduct one-to-ones and performance reviews and ensure all team members have clear objectivesOrganise training, coaching, and mentoring to ensure team members are fully equipped to perform their rolesMaintain and improve internal processes, ensuring effective cross-team communication and documentationMaintain relationships with work providers and suppliersFee Earning and Legal ResponsibilitiesThe ability to efficiently deal with all aspects of the Fixed-Cost RTA claims processesConsidering evidence from different sourcesIdentification of higher value / TBI type cases at an early stageMaking judgments / decisions relating to liability, quantum and causationLiaising with clients and progressing matters effectively and efficientlyKnowledge, skills and experience required Our ideal candidate will have/be:A qualified Solicitor or qualified Legal Executive (CILEX)Experience of working in a legal environment, ideally with a legal qualificationWorking knowledge of the Civil Procedure Rules and good knowledge of the relevant Pre-Action ProtocolsExperienced at dealing with client queries and complaintsThe ability to deal with clients and third parties in a professional and competent manner is essentialStrong organisational, leadership and interpersonal skillsAbility to manage team productivity and prioritise tasks effectivelyExcellent attention to detail and experience in a process-driven environmentStrong administrative and analytical skills with the ability to handle sensitive informationIT proficiency, ideally with claims or insurance systemsSelf-motivated, adaptable, and able to meet new challenges head-on.Good organisational and time management skillsExcellent business English required for letter writing and document draftingExcellent attention to detail with a methodical approachCourteous and efficient telephone mannerWell-developed communication and inter-personal skillsAbility to display empathy to clientsThe team are all based in the Ipswich office. Many are inexperienced and require training and supervision. The ideal candidate, therefore, needs to be committed to attending the Ipswich office in person for the majority of the week.Ashtons Legal is an equal opportunities employer and we welcome applications from all communities and backgrounds.