Intelligence Support Officer 12-month Fixed Term Contract
Division- Enforcement and Market Oversight
Department- Enforcement Triage & Intelligence Coordination
Salary- National ranging from £31,600 to £37,000 and London from £34,700 to £40,000 per annum (salary offered will be based on skills and experience)
About the FCA
The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out moreAbout the FCA.
Enforcement & Market Oversight (EMO)has the responsibility for market monitoring; delivery of the functions of Listing Transactions; and for the investigation and prosecution of misconduct using the whole spectrum of criminal, civil and administrative sanctions and remedies against firms and individuals.
The division aims to:
Be a world leading function, with professional and motivated staff, taking the right cases that have a positive impact on the way financial services work
Promote the conduct that supports trusted, orderly, and efficient primary and secondary markets
EMO – Enforcement, Triage, Intelligence & Coordination Department
Intelligence is a central function to support the FCA, providing important capabilities and services to many areas and key external stakeholders. The Intelligence Tactical Enquiries & Research team (ITER) is pivotal to receiving and managing the intelligence sharing requests made of the department and the broader intelligence community within the FCA. Our role focuses on the receipt, review, initial assessment (or triage) of intelligence received, ensuring this is recorded and disseminated to appropriate areas for further work or consideration. As a function, we are a critical element of the FCA's prevention and detection capability and also disseminate and coordinate with many external partners beyond the FCA to ensure we are joined up with wider tactical and strategic objectives. It is important we provide the highest quality intelligence, and it is shared quickly and appropriately with due consideration of the widest value therein, and what impact it has on the FCA’s public responsibilities (e.g., consumer protection and regulatory responsibilities). Working to national Law Enforcement standards in the handling and management of our intelligence information, we strive to be a centre of excellence and equip our staff with capabilities and tools to deliver this to the highest standards.
What you will be doing?
Management of the Intelligence Inbox(es); review, assess and allocate enquiries received therein. Ensuring that requests are logged in an accurate, timely and appropriate manner on our intelligence database in accordance with data standards and processes
Undertake the initial intelligence assessment work including review, accurate recording, and identification of relevant matters to the FCA in an expedient manner and with due care and attention to gateway and wider escalation points
Management and responsibility for maintaining and answering the Intelligence enquiries contact line, appropriately recording and handling the calls in a timely and efficient way
Capturing relevant intelligence received from external partners in accordance with necessary data standards onto the intelligence database
Engaging and facilitating information sharing with external and internal stakeholders
Undertake the collection of Feedback and MI on a weekly basis, using IT and visualisation tools to produce packs that inform the local management and seniors on delivery and work in progress, as well as undertaking the monthly audit of intelligence searches conducted on the PNC to ensure we conform with the Home Office use of the system
Taking responsibility for document and records management tasks involving the appropriate security and storage of these records
What will you get from the role?
Experience of engaging with multiple stakeholders, both within the organisation and external partners. Communicating with them to understand their needs and how we contribute to their work
You will have a great opportunity to learn and understand the workings of the Intelligence department, and how we contribute to tackling financial and economic crime, consumer harm and delivering in the public interest at a time of considerable change
You will enjoy a unique view of the financial services industry, law enforcement partners and UK government with the opportunity to do meaningful and fast paced work that makes a real difference to many areas of the FCA such as Authorisation, Supervision and EMO itself, plus our key external partners
Opportunity to learn new skills and capabilities, using new resources and systems, to enhance our outputs around financial and economic crime threats, and how we contribute to the wider national picture by assisting our partner agencies
As an Academy business, we place great value on learning and at the FCA we offer learning and development opportunities which will assist you in achieving your career aspirations, these include training on specialist systems and skills relevant to our work
Which skills are required?
We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident SchemeClick Here)
Minimum Requirements
Experience of working in a role within the financial services sector and/or UK Economic Crime landscape, or regulatory landscape
Experience in handling sensitive or confidential information, recognising the security and restrictions imposed by handling controls (such as FCA Sensitive or Government Protective Marking Scheme caveats) and the necessity of GDPR and other protocols on sharing information
Experience in triaging (reviewing) and assessing disparate pieces of information and or issues, drawing out the key points, priority, context, and immediacy of elements that relate to FCA responsibilities; articulating these with clarity and confidence to influence and aid decision making
Essential Skills
Capability to manage a variety of competing tasks and issues (including internal and external deadlines and meeting Service Level Agreements), prioritising appropriately and escalating when and where necessary to Line Manager
The ability to challenge processes, push back on inaccuracies to ensure full disclosure of information is received
Proven ability to update systems and databases unsupervised, in a timely manner with accuracy from information provided. Volumes demand an ability to organise oneself and prioritise work as necessary
IT literacy, ideally on FCA systems; SalesForce Intact, CLUE Quantum, SIS and SharePoint and Microsoft products (Excel, Outlook, Word, etc.) and data visualisation software tools (Tableau, i2 or PowerPoint) training will be provided as necessary
Works collaboratively as part of a team, valuing different perspectives and backgrounds, and working with other departments and divisions collaboratively, minimising silos and increasing the footprint of the team to improve intelligence flows
Act in an honest, open, and transparent way, challenging when you see behaviour that goes against the principles and values of the FCA or EMO
Open to learning, challenge, and change, and be prepared to be flexible to new tasks, responsibilities, and ways of working
Our Values & Diversity
We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.
Did you know?50% of our ExCo are women (4 in 8)
The FCA is committed to achieving greater diversity across all levels of the organisation. Given this, we particularly welcome applications from women, minority ethnic, disabled, and neurodivergent candidates for our Associate role.
Benefits of working at the FCA
25 days holiday per year plus bank holidays
Hybrid working (work from home up to 60% of your time)
Private healthcare with Bupa
A non-contributory Pension of at least 8%
Life assurance
Income protection
We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.
Follow this link to see what life is like at the FCA -Life at the FCA
Application Support
We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.
Useful Information and Timeline
SC Clearanceis required for this role -SC GuidanceThe successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting
Hold an Intelligence Professional Program (IPP) or a willingness to participate in this program to reinforce skills, capabilities and behaviours as an intelligence professional at the FCA
This role is graded Associate - Level 9 – Regulatory
Advert Closing Date: 5th March 2025
CV review/shortlist: 11th March 2025
First Round Competency Based Interview: W/C 24th March 2025
Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.
Got a question?
If you are interested in learning more about the role, please contact Louise Nash at
Applications must be submitted through our online portal. Applications sent via email will not be accepted.
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