Insurance & Risk Officer

Good Afternoon,

I am currently representing Lambeth Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

We are looking for a Insurance & Risk Officer this role will be: Hybrid 1 day office based 4 days remote working SW2 1RW

The right candidate will:

• To handle from initial receipt through to conclusion, insurance claims in accordance with any relevant insurance policy conditions, claims handling protocols, and ensuring compliance with the relevant Civil Procedure Rules / Protocols.
  
  
• Carry out thorough investigations of compensation claims made against the council, including obtaining all relevant inspection and maintenance documentation, witness statements and other documentation necessary to assess the case.
  
  
• Prepare and maintain a case plan for each claim handled and to obtain all relevant documentation, statements, medical records, photographs, receipts and other evidence required to adequately assess the claim within the relevant timeframes.
  
  
• Undertake a proactive review of all relevant facts for the detection of potential fraud and/or the exaggeration of claims, and to liaise with colleagues to progress any suspected fraud for further investigation.
  
  
• Focus on and promote the Customer Experience, ensuring that insurance and claims services are provided in a consistent, customer focused manner, and feedback from customers is actively sought.
  
  
• Undertake a loss adjusting function on claims including making specific recommendations for the prevention of future or similar claims and ensuring that losses are mitigated through swift preventative action.
  
  We require the following:
  
  
• Experience of handling compensation claims including decision making on liability and quantum issues.
  
  
• Experience of dealing with customers by telephone, in writing and face to face, and providing them with advice and assistance on insurance related matters.
  
  To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)
  
  If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.
  
  IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.
  
  Look forward to speaking with you soon