File Transfer Team Lead

As Team Leader of the Managed File Transfer function within this Global Omni-Channel communications business, you will support the central managed File Transfer Platform, assess the performance and cost of the function, look at continuous improvement processes, deliver and support client and internal deployments and manage a team of 7.Key Responsibilities: * Create effective documentation to facilitate support of these services. * Adhere to defined procedures for recording time spent on tasks and those linked to the the Quality Policy. * Maintain expected SLA’s for incident / problem identification and rectification. * Identify and facilitate opportunities for continuous improvement. * File transfer capacity planning, performance and tuning. * Support on Unix, Linux and Windows environments. * Management & Support of the following protocols: Connect Direct, Connect Direct Secure plus, sFTP, ftp, FTPs, MQ, MQFTE, SP4, http and https. * Monitoring of file transfer management tools. * Manage and drive the ongoing migration of legacy services to the central strategic platform.Skills & Experience: * Previous people management experience * Able to demonstrate diverse IT experience. * Able to investigate and determine root cause of issues. * 3+ years in a similar technical role. * IBM Websphere MQ, MQFTE and AMS installation and configuration. * IBM Websphere Connect Direct and secure plus installation and configuration.Paragon is an equal-opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can.If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us an email or LinkedIn direct message.We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience. Unfortunately, we cannot ensure this standard if you enquire about a role via email or LinkedIn message, as it falls outside of our established process.This is a permanent position, you can operate remotely or align to one of our UK locations. There is an on call rota which would operate a 1 in 4 rota with an on call allowance applied