Job Description
Field Service Manager | Didcot | £50,000pa - £65,000pa plus benefits:
MARS has partnered with a pioneering specialist manufacturer based in South Oxfordshire to support their recruitment of aService Manager. This is a fantastic opportunity for aService Managerto join a globally renowned supplier of high-precision micromachining and imaging systems. TheService Managerwill be responsible for the delivery of world-class service and support to their customers through effective management of a team of international service engineers.
The role:
TheService Managerwill be responsible for the Service Engineering team, ensuring they are motivated, work collaboratively, and have required training and development needs met. You will plan, allocate, and monitor the work of the service engineering team, ensuring that they are delivering within SLAs, against quality standards and costs. You will act as a primary point of contact for customer service issues and as an escalation point for your service team. For a more detailed job description, please apply.
The successful Service Manager will need the following experience & skills:
- Proven experience (5+ years) in a technical service management role, preferably within the laser systems, precision engineering, or related high-tech industry.
- Strong leadership and team management experience, with a history of improving service quality and team performance.
- Strong problem-solving and diagnostic skills, with hands-on experience in system repair, maintenance, and troubleshooting.
- Excellent interpersonal and communication skills with a focus on customer satisfaction.
- Ability to manage customer expectations, resolve conflicts, and maintain positive relationships.
- Strong organisational and project management skills, with the ability to handle multiple priorities and deadlines in a fast-paced environment.
- Proficiency in data systems, ERP software, and MS Office applications.
- Experience with service management and reporting tools such as JIRA.
Our client is offering an exceptional working environment with the following benefits:
- Competitive salary, £50,000pa - £65,000pa based on experience.
- 25 days holiday.
- Group Personal Pension.
- Private Medical Scheme.
- Permanent health insurance and death-in-service benefit.
If you’re a Service Manager who has worked with high capital equipment, scientific instrumentation, lasers, or photonics technology, then please send MARS Recruitment a copy of your CV; you will not be disappointed.
MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of marital status or any other protected status. Suitable candidates for the role will be contacted within 3 working days; unfortunately, if you haven’t heard back in this time, your application has been unsuccessful.
MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
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