Your New Role
We have a fantastic opportunity for a Permanent Crown Damage Administrator to join our Claims team in Polmadie, Glasgow.
Amey is a progressive employer - offering a hybrid working role, 3 days working in the office and 2 days at home, offering flexibility within a full time, permanent position.
The Crown Damage Administrator plays an important role alongside existing team members in providing a wide range of claims-related administrative support services within our Transport Infrastructure division.
You will have previous experience of working in a motor or property-related claims or complaints role and be comfortable with Microsoft Office and navigating digital systems.
Duties
Create accurate Claims Management System records
Proactive diary management to monitor and progress claims
Incident investigation - reviewing records of damage to Crown property (Green Claims)
Responsible party identification - liaising with other agencies and third parties
Handling of third-party damage claims (Red Claims), referring to operational teams within the business for further investigation, liaising with third party claimants, issuing written responses to claims in consultation with the wider team, and handling claims in line with our contractual and legal obligations
Credit / cost control - liaising and negotiating with claimants, insurance companies, solicitors and loss adjusters, supported by the Assistant Commercial Manager Skills & Experience
Capable of thriving in a dynamic environment while effectively managing multiple tasks and prioritising workload
Comfortable handling digital and online tasks, with solid IT skills and previous experience navigating systems and using software such as Microsoft Outlook, Excel and Word
Previous experience in the motor industry / general insurance (operational support, claims or complaints handling) is preferable
Able to develop and maintain good working relationships, with previous experience working as part of a wider team, to influence people and situations to achieve fair outcomes
An inquisitive mindset, with strong analytical and problem-solving skills, and the ability to impartially review liability and quantum, and make decisions that ensure a fair outcome for all claims handled
Able to listen and reason empathetically
Strong team player with a proactive attitude, eager to learn and support colleagues
While not essential, having a valid driver's licence and experience driving on Scottish Trunk Roads and Motorways would be beneficial for this role What we offer you
When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs. It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program
Career Development - Exceptional development and progression plan
Pension - Generous Pension scheme which we will contribute to
Holidays - Minimum 24 days holiday + Bank Holidays
Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
Social Value - You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives We embrace difference and support individuals to work in ways that work best for them.
We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.
At Amey, you have freedom to perform because we know if nothing holds you back, together, we can be extraordinary.
Application Guidance
Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Please contact our recruitment team to discuss any access needs and reasonable adjustments that may be required at any point during the recruitment process.
Apply today - We are excited to hear from you!
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