Claims Manager

Claims Manager
We are on the lookout for a dynamic, proven and experienced Clinical Negligence Claims Manager to join our Claims Handling team in the Member, Cases and Claims division.
As our new Clinical Negligence Claims Manager, you will proactively manage an active clinical negligence claims portfolio, maximising your strategic thinking, whilst handling files efficiently to the highest standards to achieve positive member and business outcomes.
Whether you're a qualified solicitor eager to explore in-house opportunities or an experienced Claims Handler seeking a refreshing change, this role offers a varied range of responsibilities in managing both medical and dental claims. You'll have the chance to engage with a diverse range of claims, provide insights to our members, and collaborate closely with panel firms. This is more than just a job; it's a chance to thrive in your career while making a meaningful impact.
The Ideal Candidate

• An individual with proven understanding of Clinical Negligence law/claims along with the ability to take a strategic approach to claims management.
  
• Claims management or litigation experience with a background in clinical negligence, personal injury, or professional negligence litigation and excellent analytical, communication and negotiation skills.
  
• Claimant and/or defendant experience with experience handling a high volume of claims independently, demonstrating a proven ability to assess claims effectively and implement strategic resolutions.
  
• Utilise your excellent negotiating & interpersonal skills with the ability to demonstrate tact and empathy in your communications.
  
• Work closely with and challenge the advice of panel where appropriate is essential in order to drive the best results for our members.
  
• Ambition to develop, grow and expand their knowledge across multi jurisdictions
  
• An individual comfortable having a caseload of both Dental and Medical claims of varying complexity and be able to balance conflicting priorities.
  As our new Claims Manager, you will:
  
• Directly manage a caseload of claims on an end-to-end basis with value and complexity appropriate to the level of experience
  
• Assess the facts, law, apportionment issues, quantum and likely costs to devise and implement a case management and investigative strategy proportionate to the claim
  
• Ensure accurate claims estimates are created & maintained
  
• Address & resolve of apportionment issues effectively
  
• Obtain relevant documentation and factual evidence as required from the member(s) and other witnesses
  
• Commission expert reports and counsel input as required
  
• Draft and serving the Letter of Response
  
• Draft documentation as required to adhere with relevant protocols.
  
• Proactively initiate and engage in settlement negotiations where appropriate
  
• Utilise Alternative Dispute Resolution (ADR) and mediation where appropriate.
  
• Ensure a smooth transition to in-house solicitors where required
  
• Collaborate with external litigation solicitors (MPS Panel) to provide ongoing strategic direction and input until resolution.
  Alongside a competitive salary as stated above, you will also receive:
  *Up to 15% discretionary annual bonus
  *Annual performance-related pay review
  *11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
  *25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
  *Private Medical Cover
  *Career development and progression opportunities
  *A truly flexible hybrid-working arrangement
  *A culture that promotes inclusivity, wellbeing and rewards hard work
  *Car Salary Sacrifice scheme
  *Healthcare cash plan
  *6x salary death in service
  *A personal GP service enabling you to get a video consultation with an NHS-registered private GP
  *Employee Assistance Programme
  *A range of shopping discounts from major high-street retailers
  Claims Manager application closing date - 21/12/2025