Casualty Litigated Claims Handler

Casualty Litigated Claims Handler

Location: Bristol onsite 1 x month

Description

The Claims Handler will manage a caseload of EL/PL delegated authority fixed fee cases on behalf of a number of insurance clients, working in conjunction with a more experienced employees who will be involved in setting strategies and making liability decisions, as well as responsible for their technical development.

The role requires a forensic and analytical approach to the issues together with experience and/or appreciation of the documents and evidence required in these types of cases.

The work type likely to feature in the case load are Pre-action disclosure files, Infant Approval Hearings and EL/PL files handled on a Delegated Authority basis. In addition, the Assistant File Handler will support File Handlers on tasks within their caseloads.

Key Responsibilities

Duties will include the following (based on experience), but may not be limited to:

• Considering and responding to Applications for Pre-action disclosure
  
  
• Handling matters in accordance with client SLA's
  
  
• Instructing Counsel/advocate
  
  
• Reviewing evidence
  
  
• Legal Research
  
  
• Negotiations/ Drafting Payments into Court
  
  
• Dealing with routine correspondence
  
  
• Initial review and setting strategy for the management of the claim
  
  
• Reviewing matters throughout
  
  
• CRU
  
  
• Dealing with disclosure
  
  
• Reviewing evidence (including medical / personnel records)
  
  
• Conducting investigations with Insured's / obtaining witness statements
  
  
• Liaising with parties involved in claims including the insured, Claimant Solicitors and witnesses
  
  
• Instructing Counsel / Experts
  
  
• Attending conferences and Trials with Counsel and note taking
  
  
• Dealing with routine correspondence
  
  
• Reviewing quantum
  
  
• Drafting Tomlin Orders and Consent Orders
  
  
• Draft Cost schedules
  
  
• Dealing with general or straightforward queries
  
  
• Telephone chasing activities
  
  
• Filing out Allocation Questionnaires and witness summon
  
  
• Ensuring compliance with the SRA Standards & Regulations.
  
  Working Hours
  
  35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Bristol Office onsite 1x month
  
  Skills, Knowledge and Expertise
  
  Essentials
  
  Self-confident with good telephone and communication skills with people at all levels inside and outside the business
  
  An ability to organise and prioritise tasks using initiative
  
  Calm under pressure with the ability to re-prioritise and delegate effectively when required
  
  An ability to maintain attention to detail when dealing with repetitive tasks
  
  Good Literacy and IT skills
  
  Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
  
  Ability to work effectively within the Shared Behaviour framework
  
  Contributes actively to an environment in which colleagues work cooperatively with each other.
  
  Ability to meet performance targets
  
  Positive, confident and enthusiastic
  
  Excellent listening, verbal and written communication skills
  
  Good client care skills and evidence of working to client guidelines on a delegated basis
  
  Ability to prioritise work, keep to deadlines and work under pressure
  
  High level of analytical skills