This is a hybrid role for an Optical Engineer experienced with Ciena Optical products. Are you familiar with RLS 6500 , waveserver ? If so we are hiring for a start in October :
We are looking for an Optical
Resident Engineer
for Vodafone
Newbury, UK
. You will be responsible for delivering advanced post-sales technical support across our clients' optical transport and network management product lines, including
6500, RLS, Waveserver, and MCP
.
In this role, you will:
Act as the primary technical contact, providing on-site and remote support for the client's products
Troubleshoot complex system-level issues and recommend network solutions.
Create and review customer-facing documentation (e.g., MOPs, RCAs) and perform network audits and health checks.
Collaborate cross-functionally with development, service, and sales teams to resolve incidents and ensure customer satisfaction.
Travel occasionally based on customer requirements (no on-call duty in this assignment; possible in future roles).
The Must Haves:
Education
: Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
Experience
: 2–5 years in technical support, preferably with a telecom equipment vendor.
Technical Knowledge
:
Expertise in
DWDM, ROADM, OTN, Broadband, Photonics
, and switching/transport technologies.
Hands-on experience with
Ciena platforms
(6500, RLS, Waveserver) and network management solutions.
Strong knowledge of
amplifiers, CDC configurations,
and associated modules.
Familiarity with
optical test equipment
and network performance tools.
Proficiency in
troubleshooting and debugging
complex fiber optic system-level issues.
Understanding of
data communications protocols
and interoperability between products.
Tools & Automation
: Experience writing
Python scripts
or similar for automation and workflow enhancements.
Assets:
Strong documentation skills — able to produce RCAs, MOPs, and health checks.
Excellent verbal and written communication abilities.
Demonstrated ability to work under pressure and solve critical network issues.
Team player who thrives in collaborative, knowledge-sharing environments.
Fast, accurate judgment and sound decision-making in complex situations.
Adaptability to evolving technologies and shifting customer needs.
The client will not be sponsoring any applicants so please ensure that you have either PR or citizenship before applying for this role
